ACCC Forces Etihad to Refund Cancelled Flights
Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Offers Status Credits, Extra Value for Accepting Flight Credits
Qantas is reportedly offering status credits, extra credit value and/or extended voucher validity to selected customers that agree to hold onto their flight credits instead of requesting a refund for
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Velocity to Refund Cancelled Reward Seat Bookings
Velocity Frequent Flyer will finally refund Virgin Australia reward seat bookings that have been cancelled, for travel booked until 30 September 2020. This had already been Velocity’s policy prior to Virgin
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Travel Agents in NSW Must Disclose Commissions, Incentives
From next week, travel agents operating in the state of New South Wales will need to disclose any commission, referral fees or incentives they receive from their suppliers. The new
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Qantas Forced to Offer Refunds for Cancelled Flights
The Australian Competition & Consumer Commission (ACCC) has forced Qantas to contact customers issued with flight credits to inform them of their entitlement to a refund. This includes customers that
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