Court: Airlines Can’t Charge More to Rebook Cancelled Flights
If you’ve had a flight cancelled due to COVID-19, you may have had to change your travel dates or ended up with a credit voucher to use towards a future
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
No Refunds, Only “Conditional Credits” for Virgin Customers
The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin
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Virgin “Pauses” Refunds, Travel Credits
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom
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Flight Centre Fee Backflip after Legal Action Threats
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have
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Flight Centre Caps Refund Cancellation Fees
Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the
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