Airline Call Centres in Meltdown
Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Offers Free Cancellation Vouchers
Qantas yesterday released a new, more generous change & cancellation fee waiver after its previous policy attracted considerable criticism. Jetstar flights are also included in this. If you have an
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Qantas Website Suffers Meltdown as Double Status Credits Ends
Update: The double status credits promotion has been extended for 24 hours due to the problems experienced on the evening of 25 February. You can now earn double status credits
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Online Travel Agency Fly365 Enters Liquidation
Online travel agency Fly365 entered voluntary administration last Friday, after 4 years in business. Many hundreds of Fly365.com customers that booked tickets during recent weeks have now had their tickets
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Qantas Too Trigger-Happy with Emails?
Most Qantas Frequent Flyer members are used to getting emails from the airline. Qantas sends out almost daily emails about sales, Rewards Store discounts, health insurance, Qantas Golf Club, credit
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