Virgin “Pauses” Refunds, Travel Credits
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Flight Centre Fee Backflip after Legal Action Threats
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have
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Flight Centre Caps Refund Cancellation Fees
Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the
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Flight Centre Cancellation Fees Under Fire
Travel agency Flight Centre has drawn criticism for charging $300 per passenger in administration fees for involuntary cancellations. Customers that booked flights that have now been cancelled by the airline,
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Cancelled Flight Vouchers: Airlines Must Be More Generous
If you had a flight booked in the coming months, there’s a good chance it’s been cancelled as airlines globally cut flights in response to the COVID-19 outbreak. Instead of
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