Qantas Website Error Codes (And How to Avoid Them)
If you’ve ever tried to make a complex booking using the multi-city booking tool on the Qantas website, you’ve probably encountered some of the many error messages that it often
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Trivago Misled Customers, Court Rules
An Australian Federal Court judge has ruled that hotel booking website Trivago misled customers into believing they were getting the best price on hotel rooms. In 2018, the Australian Competition
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Australia’s Unfair Airline Downgrade Policies Need Reviewing
Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They
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Qantas Forces Business Passenger to Accept Downgrade
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight.
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ACCC Releases Scathing Final Report into Loyalty Programs
The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed
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