Booking Travel on a Mobile Device Pays (Literally)
A couple of weeks ago, we revealed how Qatar Airways customers may pay more when booking flights on a computer. That’s because Qatar Airways gives a 10% discount for bookings
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Website Error Codes (And How to Avoid Them)
We’ve put together a list of the most common error codes that you’ll encounter on the multi-city booking page of the Qantas website.
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Trivago Misled Customers, Court Rules
An Australian Federal Court judge has ruled that hotel booking website Trivago misled customers into believing they were getting the best price on hotel rooms. In 2018, the Australian Competition
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Australia’s Unfair Airline Downgrade Policies Need Reviewing
Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They
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Qantas Forces Business Passenger to Accept Downgrade
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight.
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