Virgin Business Passenger Refused Diet Coke
The recent changes to Virgin Australia’s Business class catering have come back to bite after a Virgin Business Class passenger was told they’d have to pay for a can of
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Lufthansa Loses Case Against Hidden City Ticketer
Earlier this year, Lufthansa attempted to sue a passenger that exploited hidden-city ticketing. After they skipped the last flight on their ticket, the German airline demanded this customer pay the
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Qantas Downgrade Compensation is Woefully Inadequate
When you’ve booked a Business Class ticket, it’s extremely frustrating to turn up to the airport and find out you’ve been involuntarily downgraded to Economy Class. But, if you’re flying
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AFF Response to ACCC Report on Loyalty Schemes
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified “significant concerns” held by the ACCC surrounding data practices,
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Economy Downgrade Inadequate, Court Rules
Passengers that book a Business Class ticket should not have to accept a downgrade to Economy Class, a German court has ruled. In a recent case, the judge found that
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