Qantas Downgrade Compensation is Woefully Inadequate
When you’ve booked a Business Class ticket, it’s extremely frustrating to turn up to the airport and find out you’ve been involuntarily downgraded to Economy Class. But, if you’re flying
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
AFF Response to ACCC Report on Loyalty Schemes
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified “significant concerns” held by the ACCC surrounding data practices,
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Economy Downgrade Inadequate, Court Rules
Passengers that book a Business Class ticket should not have to accept a downgrade to Economy Class, a German court has ruled. In a recent case, the judge found that
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ACCC Shares “Significant Concerns” Over Loyalty Programs
The Australian Competition and Consumer Commission (ACCC) has expressed “significant concerns” over the practices of frequent flyer, supermarket and credit card loyalty programs in Australia. In a 97-page draft report
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Singapore Airlines Handles Delay Flawlessly
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member
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