How to Lose a Loyal Customer in 5 Minutes
It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Acts Quickly after Points Stolen
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover
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The Qantas Website Should Display Fare Classes
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in
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Virgin Australia’s Website Doesn’t Work
Virgin Australia is not exactly known for its excellent IT. But even the most basic function of the Virgin Australia website – the ability to search for flights – has
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Hotel Scam: Charged for Fake Damage
An AFF member was mortified recently to discover an Australian hotel had processed $500 in erroneous charges after check-out. Mark3000 called the hotel to ask why their credit card had been
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