Canada Introduces Air Passenger Protections
If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Denies Boarding for Damaged Passport
An AFF member is $1,500 out of pocket after Qantas denied them boarding due to minor passport damage. While an unfortunate mistake by the passenger, the airline also could have
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Flight Delays: Disaster to Delight
There’s no doubt that flight delays can be frustrating, especially if you’re on a tight deadline to reach your destination. But, occasionally, airlines handle them so well that the delay
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Qantas Flyer Incorrectly Denied Lounge Access
A Qantas Gold frequent flyer has been incorrectly denied Air New Zealand lounge access despite being booked on a Qantas codeshare service. To make matters worse, Qantas responded to this
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Resort Fees: The Hotel Equivalent of Fuel Surcharges
Many frequent flyers will be familiar with the scourge of the airline industry that is fuel and carrier surcharges. These are arbitrary surcharges that many airlines add to the cost
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