LATAM Compensation Merry-Go-Round
Another passenger booked on a Qantas flight operated by LATAM Airlines has been bumped from their flight due to overbooking. Yet again, neither LATAM Airlines nor Qantas are accepting
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
How to Lose a Loyal Customer in 5 Minutes
It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many
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Qantas Acts Quickly after Points Stolen
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover
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The Qantas Website Should Display Fare Classes
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in
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Virgin Australia’s Website Doesn’t Work
Virgin Australia is not exactly known for its excellent IT. But even the most basic function of the Virgin Australia website – the ability to search for flights – has
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