Booking Battle: Online Travel Agents vs Airline
When booking flights, online travel agents like Bestjet, CheapOair and Trip.com are often cheaper than the airline’s own website. But are the savings worth it? An AFF member was recently
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
When to Call Airlines for the Fastest Service
If you’ve ever had to call an airline – especially Qantas – you’ve probably had the frustrating experience of an extended wait on hold. But it doesn’t have to be
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Downgraded on Qantas Tickets at the Gate
In recent weeks, several AFF members have reported being involuntarily downgraded on Qantas tickets. In each case, the flight was operated by a Qantas partner airline. LATAM Airlines downgrade In
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Virgin Australia Priority Boarding Woes
Unlike at Qantas, Virgin Australia normally gets priority boarding right. Virgin Australia staff are pretty good at ensuring the priority boarding queue is only used by passengers entitled to do
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Why Do Hotels Send Such Pointless Emails?
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised
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