Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
As part of Qantas’ agreement with Emirates, eligible Qantas Frequent Flyer members are entitled to Emirates Lounge access when flying with Qantas. There are some restrictions; for example, flights to
Read more
An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While
Read more
When flying Jetstar, Qantas Frequent Flyer members can earn Qantas points and status credits by purchasing a Starter or Max Bundle. But, in recent months, these points and status credits
Read more
Qantas has come under fire for charging some customers more when redeeming Qantas gift vouchers for flights. AFF members have uncovered countless examples where customers redeeming gift vouchers were shown
Read more
Since Airberlin went broke last year, Alitalia has been the only Virgin Australia partner airline operating flights within Europe. The Italian flag carrier, which also has ongoing financial difficulties, has
Read more
