Hotel Scam: Charged for Fake Damage
An AFF member was mortified recently to discover an Australian hotel had processed $500 in erroneous charges after check-out. Mark3000 called the hotel to ask why their credit card had been
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Airlines Fight Back Against Hidden-City Ticketing
Clever airline passengers have used hidden-city ticketing for years to save money on their flights. But now airlines are starting to fight back against the practice. German airline Lufthansa is
Read more
Singapore Airlines Apologises for Call Centre Wait Times
Singapore Airlines has apologised for the lengthy KrisFlyer call centre waiting times experienced by customers over recent weeks. Many frequent flyers, including several AFF members, have reported waiting for hours
Read more
Bestjet Goes Bust, Tickets Cancelled
Australians have been left out of pocket after online travel agency Bestjet went out of business at the end of last year. Thousands of Bestjet bookings have been cancelled, and
Read more
Singapore Airlines Saves the Day After Qantas Blunder
Singapore Airlines has come to the rescue after a Qantas blunder that left an AFF member seeing red. fitzy recently decided to change a Classic Flight Reward booking made with
Read more