Why Do Hotels Send Such Pointless Emails?
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Flyers Denied Emirates Lounge Access
As part of Qantas’ agreement with Emirates, eligible Qantas Frequent Flyer members are entitled to Emirates Lounge access when flying with Qantas. There are some restrictions; for example, flights to
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Airlines Play Blame Game as Passenger Awaits Refund
An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While
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Delays with Jetstar Points & Status Credits
When flying Jetstar, Qantas Frequent Flyer members can earn Qantas points and status credits by purchasing a Starter or Max Bundle. But, in recent months, these points and status credits
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Pay More to Redeem a Qantas Gift Voucher
Qantas has come under fire for charging some customers more when redeeming Qantas gift vouchers for flights. AFF members have uncovered countless examples where customers redeeming gift vouchers were shown
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