Qantas Upgrade Revoked at the Gate
Ahead of a long-haul international flight, that beep at the boarding gate when you get an upgrade is a moment of pure joy. After working hard to save up enough
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Online Mall Points Missing
Numerous AFF members have reported problems with Qantas points earned via the Online Mall not posting. Qantas used to promise that points earned from purchases through the Qantas Online Mall
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Qantas Error Strands Customer in Cuba
A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket. AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid
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Qantas Overcharging for Reward Flights
The Qantas website has been plagued with errors since it was “upgraded” earlier this month. Unfortunately, one of the most serious problems has still not yet been resolved. The Qantas
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Qantas Refund Black Hole
An AFF member and Qantas Platinum frequent flyer is still waiting for a Qantas refund of $4,000, two months after they had to cancel their flight. And they could be
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