Fighting Fake Car Rental Charges
An AFF member is frustrated with their car rental agency after being falsely charged for excess mileage. Not only was the charge incorrect, but nutwood was not notified that the fee
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Credit Card Fraud Warning
An AFF member is unimpressed with Bankwest after their credit card was stolen and used for $4,000 worth of fraudulent transactions. opusman immediately contacted Bankwest to dispute the transactions. But Bankwest
Read more
Qantas vs Singapore Airlines Service: Chalk & Cheese
One AFF member recently flew with Qantas to Singapore, then returning with Singapore Airlines. Unfortunately for henleybeach, their suitcase was damaged on both flights. But the follow-up customer service received
Read more
Dodgy Travel Agent Pockets Airfare
A dodgy travel agent has been caught allegedly taking payment for Business class airfares while using their own frequent flyer points to make the booking. AFF member Iggy_type_r discovered the travel
Read more
Beware of Transferring Points to Etihad Guest
AFF member agentgerko has lost a substantial amount of Amex points after attempting to transfer them to the Etihad Guest program. This member transferred the points on 26 January this
Read more