Qantas Working to Fix Reward Ticket Cancellation Flaw
Qantas is working to resolve a glitch causing reward flight tickets on partners including Malaysia Airlines to be unexpectedly cancelled.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qatar Airways Increases “Reward Fees” to Australia
Qatar Airways Privilege Club has quietly increased the surcharges payable when you redeem Avios on many of its flights, including to Australia.
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Aviation White Paper Lets Down Australian Consumers
The Australian government has proposed a new airline ombudsman and Charter of Customer Rights in its Aviation White Paper. This does very little for consumers.
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Thieves Targeting Velocity Frequent Flyer Accounts
An alarmingly high number of Velocity Frequent Flyer members have had their accounts hacked and points stolen in recent months.
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Beware: Fake Qantas Phone Number Scam
Scammers have bought Qantas’ US phone number in Australia. If you call the US phone number but you’re in Australia, you’ll probably get scammed.
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