The Scourge of Invisible Fine Print in Loyalty Programs
It’s bad enough when loyalty programs hide exceptions in the fine print, but it’s even worse when they aren’t made publicly available at all.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Your Etihad Guest Miles Could Expire Next Week
Your entire balance of Etihad Guest miles could expire on 1 June 2024 if you haven’t flown with Etihad or a partner airline in the past 18 months.
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Qantas to Pay $20 Million to Customers It “Misled”
Qantas has agreed to compensate a combined $20 million to 86,597 customers that the airline now admits it “misled” by selling tickets on flights it had already decided to cancel.
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Qantas Status Benefits on KLM: Only on Codeshares?
The Qantas website states that Gold and Platinum frequent flyers receive additional benefits flying KLM, but it seems this only applies on codeshare flights.
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How to Find Your Qantas Fare Class
The Qantas website does not show your fare class (RBD) when booking a flight. But you can figure it out with these workarounds.
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