Virgin Pricing Glitch
An error on the Virgin Australia website caused the airline to massively overcharge some customers for around 9 hours on Tuesday. The Virgin pricing glitch resulted in taxes as much
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
No Compensation for Qantas Downgrade to Jetstar
Qantas has refused to provide compensation to customers downgraded from Qantas’ own services to Jetstar. Downgraded passengers also lost most of the benefits of their original tickets including complimentary food,
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Frustrated with an Airline? Hang Up and Call Again!
Dealing with airline call centres can be a frustrating experience. If you’re lucky, your call will be answered by an experienced agent who knows exactly how to help! Unfortunately this
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Qantas Hotels Price Promise Claim Denied
The Qantas Hotels Price Promise is proudly advertised on the Qantas website. The guarantee claims that customers can know they’re getting a great deal. But one member’s recent experience with
Read moreVirgin’s Hong Kong Airlines Partnership Hits Turbulence
Virgin Australia last year entered into several new airline partnerships. One of these new alliances was with Hong Kong Airlines. Velocity Frequent Flyer members were promised that the agreement would
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