ACCC Tackles Unfair Airline Contracts
Unfair airline contracts and excessive flight change fees could soon be a thing of the past. The Australian Competition and Consumer Commission (ACCC) has vowed to take on Australia’s airlines to
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Virgin Passengers Left Starving
Virgin Australia passengers flying from Los Angeles to Australia last week were left starving after the airline failed to provide proper catering for the 15 hour flight. To make matters
Read moreDisgruntled Qantas Customers Kept Waiting
If you’ve been waiting an eternity for a refund from Qantas, you’re not alone. Many Qantas customers have posted recently about their frustration in waiting for a refund from the
Read moreRental Car Fuel Scam
One member is furious after being ripped off by car rental company Hertz. This member hired a car in Perth, returning it to the airport with a full tank of
Read moreAnother Win for Airline Customer Advocate
Two months ago we brought you the story of AFF member kpc‘s downgrade from First class. This member had booked a First class award using Qantas points from Dallas to
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