Qantas Tipping Scam Returns
The tipping scam plaguing Qantas’ Los Angeles lounge appears to have returned, with Qantas flyers reporting falling victim to the scam as recently as last month. The scam, which was
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Lost Luggage Debacle
From time to time, luggage does get lost in transit. It’s one of the realities of air travel. But for affected passengers, it’s the way in which the airline resolves the
Read moreTravel Insurance Warning
They say if you can’t afford travel insurance, you can’t afford to travel. But as one frustrated member recently learned, not all policies are created equally. This member’s travel insurance
Read moreCompensation for mid-air injury
It’s not uncommon to receive compensation for a flight delay or inoperative entertainment system, but what about a mid-air injury? One member was recently hurt on a Qantas flight after stepping on
Read moreQantas Points Refused
A Qantas flyer is bitterly disappointed after the airline refused to award any points or status credits for their flight. The Qantas flight to Shanghai was booked directly on the
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