Dealing with Unexpected Hotel Charges
Unexpected charges on a hotel bill can be frustrating at the best of times. But one member recently discovered a fraudulent addition to their bill of almost $300 worth of room service charges! I
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Emirates Forced Downgrade
Emirates has left one member furious after their travelling companion was downgraded without warning at the gate. Despite holding a full-price Business class ticket, this passenger was forced to endure
Read moreMissing Ticket Mystery
A Virgin flyer has been forced to pay for a new ticket on the spot after the airline lost all records of their booking. The reservation mysteriously disappeared after the
Read moreVirgin Customer Confusion
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it
Read moreQantas Cancellation Catastrophe
One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned
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