Jetstar Price Bait
Jetstar has been accused of blatantly misleading customers by advertising cheap airfares that don’t exist. After clicking on a Jetstar advertisement for $169 flights to Hawaii, one member was unable
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Call Centre Frustration
Frustrated Qantas customers are waiting longer than ever to speak to a call centre agent. Hold times of well over an hour are now normal, and numerous members have reported
Read moreOnline Booking Blunder
This week one member is less than impressed with the shocking service from online travel agent “BYOjet”. After paying for a flight, the member received a ticket for a flight
Read moreQantas Downgrade Debacle
Following an involuntary downgrade from Business to Economy, one member is frustrated with Qantas’ refusal to offer any sort of refund or compensation. This member had originally booked a Business
Read moreHertz Hire Car Scam
Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According
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