Qantas’ Broken (Price) Promise
Qantas’ Price Promise is virtually worthless, according to one member. This member’s recent claim was rejected on a minor technicality. But Qantas still refused to honour their guarantee, even after
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Air NZ Catering Catastrophe
One member is appalled at being offered just $20 worth of Air New Zealand vouchers as compensation for an in-flight meal that left them “very ill”. The Business class passenger
Read moreQantas Compensation Lottery
This week our members discuss the compensation received from Qantas after their flight was ruined by defective on-board equipment. Issues warranting compensation on recent flights range from faulty in-flight entertainment
Read moreEmirates losing its Midas Touch
Emirates is widely regarded as one of the world’s best airlines, but one member believes the standard of on-board service has plummeted recently. Inedible meals in business class, a broken
Read moreStranded in Micronesian paradise
This week’s trip report had all the makings of a holiday in paradise… a nice resort, beautiful beaches and a fantastic diving scene. Our member was travelling to Chuuk, a
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