Virgin’s lesson in tardiness
One platinum member this week is furious that they were pulled from a flight for arriving at the gate 15 minute prior to departure time. This resulted in our member
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas service standards under fire
A Qantas Platinum Frequent Flyer this week hits out at Qantas and asserts that loyalty is repaid with disinterested service – and at a premium price! This member has been
Read moreBumped from Business
With a trip to the USA often taking 15 hours or more, the thought of travelling in economy class for that time is one too difficult to contemplate for many.
Read moreQantas Care Factor
Qantas has coped a battering this week with one member resolutely declaring that the Qantas customer care fail in the inherent requirement of their job… caring! A relatively straightforward request
Read moreEmirates Service Recovery – An Oxymoron?
We have all had a trip or two where something has gone wrong, making for an unhappy memory. For some travellers, that trip can turn into a nightmare, especially when
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