Virgin Fare Glitch: Fair or not?
One member this week is horrified at what they perceive is a potential fraud on behalf of Virgin when booking via the Virgin website. This member booked a flexi-fare and
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Hire Car Hassles: A bill that “Hertz”
One member has discovered the hard way that it pays to be overly cautious when dealing with hire car companies. This member rented a car from Hertz Sydney airport which
Read moreCompensation for work hours lost by delays?
Whether you travel once a year or once a week, chances are delays and cancellations will eventually impact your plans. For a leisure traveller, it could be said your time
Read morePriority Privilege: lies, lies, and damned lies
For a number of years now, members have been discussing IHG’s Priority Privilege program. Originally the Pacific Privilege program, when the local hotels were owned by South Pacific Hotel Corporation,
Read moreThe Death of Customer Service in Australia
This week one member feels that a recent problem with an ATM signals the death knell of customer service in Australia. This week our member had a particularly bad run
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