Qantas shifting the goal posts annoys customers
As a consumer it can get pretty frustrating when comparing airfares to work out what value is on offer. Not only do you have to consider the cabin class, the
Read moreComplaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Amex Compo Claim
One member this week is understandably outraged that American Express took four months to refund $10,000 of duplicate charges on a Platinum card. Amex as a gesture of apparent “goodwill”
Read moreHotel Hates and Hassles
It is time for a good old fashion vent about pet hates and hassles that are experienced at hotels the world over. Whether it be the quality of the sheets
Read moreCustomer Service Struggle
It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at
Read moreDuplicate Booking – an honest, but expensive, mistake
This week, one of our members found out that loyalty does not always help when it comes to rectifying an honest, albeit expensive, mistake and was keen to share On
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