Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
I was involuntarily downgraded from a paid Business Class ticket to Economy on a Virgin Australia flight. It took two months and multiple follow-up phone calls to receive a refund of the fare difference.
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Qantas has removed the deadline for customers who still hold unredeemed COVID flight credits to request a refund.
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The ACCC is taking Qantas to court, alleging the airline continued to sell tickets on more than 8,000 flights it had already cancelled.
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Velocity Frequent Flyer is working to resolve an error that has seen some members receive fewer status credits than advertised at the time of booking.
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If you still have a Qantas flight credit for a cancelled booking that was affected by COVID-19 travel restrictions, the airline says you can request a refund.
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