Qantas Considers Bringing Call Centres Back to Australia
In news that customers will welcome, Qantas is considering bringing more of its call centre work back to Australia.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Help Shape the Future of Australia’s Aviation Policy
Australian Frequent Flyer will make a submission to the Aviation Green Paper, and we’d like the help of the AFF community.
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Hertz Retrospectively Expires Points
The Hertz Gold Plus Rewards loyalty program has shortened the validity of its points to 12 months without giving any notice to members.
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GOL Airlines Doesn’t Want My Money
I experienced so many problems trying to book a flight on the GOL Airlines website that it can only be described as a comedy of errors.
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KrisFlyer Round The World Awards: Difficult to Book
Singapore Airlines’ Star Alliance Round The World Award is an excellent use of KrisFlyer miles. But it has become difficult to book one successfully.
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