Can Qantas Contact Centre Agents Transfer Calls?
Qantas call centre agents can transfer calls if they can’t help or the request is outside their scope, but there’s no direct line to Hobart.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Virgin Clarifies Priority Boarding Policy
Virgin Australia made a minor change to its flight boarding procedure last year, but the priority boarding queue retains its priority.
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Emirates Says Angle-Flat Business Class “Equivalent” to Lie-Flat
Emirates recently told the NZ Disputes Tribunal that to an ordinary traveller, an angle-flat Business Class seat is equivalent to lie-flat.
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Qantas to Launch ‘Find My Credit’ Portal
Qantas will launch a new ‘Find My Credit’ website dedicated to helping customers find and redeem their forgotten Qantas flight credits.
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Velocity Accounts Suspended & Reinstated: What Happened?
Last week, an unusually large number of Velocity Frequent Flyer member accounts were suspended due to suspicious activity.
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