Qantas Lounge Access on WestJet Codeshare Flights?
Qantas has confirmed that lounge staff were incorrect to deny entry to a Qantas Club member flying on a QF-marketed codeshare flight operated by WestJet.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Fixes Ongoing Reward Flight Ticketing Failures
Qantas is taking concrete steps to ensure Classic Flight Reward tickets are issued and re-issued correctly in the future.
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Virgin’s Ridiculous Compensation Offer
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it’s almost hilarious.
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Disruptions Are the True Test of an Airline
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
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Does Australia Need EU-Style Air Passenger Protections?
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo
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