Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
The Australian government is inviting submissions about its proposed Aviation Customer Rights Charter, which will largely just make it easier for passengers to enforce rights they already have.
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Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
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Former AFR columnist Joe Aston’s new book, The Chairman’s Lounge, covers much more than just the Prime Minister’s relationship with Alan Joyce. Is it worth adding to your Christmas reading list?
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Qantas officially retired its last Boeing 717 on 26 October 2024, but it’s since been called out of retirement to fill in for other planes… twice.
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In Europe, airlines put a lot of effort into limiting delays to under two, three or four hours. They have a strong financial incentive to do so, and it works.
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