Qantas to Pay $20 Million to Customers It “Misled”
Qantas has agreed to compensate a combined $20 million to 86,597 customers that the airline now admits it “misled” by selling tickets on flights it had already decided to cancel.
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Flight Delays
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
Why Did Bonza Fail?
It had so much potential, but ultimately Australian low-cost airline Bonza has failed and entered voluntary administration. We analyse the factors that led to this moment.
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How to Stop Airlines Losing Your Checked Baggage
If travelling without checked luggage isn’t an option, these are some ways to minimise the risk of your bags going missing in transit.
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Australian Flyers Call for Airline Ombudsman, Compensation Scheme
Australian frequent flyers overwhelmingly want a European-style air passenger compensation scheme and an independent airline ombudsman.
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How to Claim an Original Routing Credit for Qantas Flight Changes
If you’re rebooked on a different flight, request an “original routing credit” to get the Qantas points and status credits you should have earned.
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