Qantas’ New Self-Service Reward Flight Rebooking Tool
The new self-service tool on the Qantas website provides options to rebook changed or cancelled Qantas flights booked as Classic Rewards.
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Flight Delays
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
Virgin’s Ridiculous Compensation Offer
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it’s almost hilarious.
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Disruptions Are the True Test of an Airline
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
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Does Australia Need EU-Style Air Passenger Protections?
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo
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Jetstar Strands Passengers in Bali for 18 Days
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later.
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