Forced downgrade leaves Expedia customer fuming

One member is furious that online travel agent Expedia downgraded their business class ticket to economy without explanation. Having booked a business class trip to Europe, Expedia now says the member will need to pay $1,200 to “upgrade” the ticket back to business class. When our member then threatened to cancel the ticket, Expedia demanded … Continued

First Class, First Timer

One member is in a rather envious position. They want to use their frequent flyer points to cross that first class flight off their bucket list. Faced with a multitude of airlines and first class products to choose from, our member asks for advice in choosing the best route and airline to make the most … Continued

Gallipoli: An Anzac Day to remember

Anzac Day holds a significance for all Australians and New Zealanders. Recently Australians and New Zealanders commemorated 100 years since the Anzacs landed on the shores of Gallipoli. The pilgrimage to Gallipoli for the annual Anzac Day Dawn Service is always a popular one, but so many people wanted to attend the centenary service that … Continued

Crash course in maximising frequent flyer points

Our members this week deliver a crash course on maximising the value of your frequent flyer points. Responding to a request for advice from an inquisitive new member, our members offer a wide range of valuable tips. Being new to the world of frequent flyer points, it’s a significant but decidedly positive learning curve for … Continued

No value in Virgin Flexi fares?

One member is frustrated at what they perceive as a considerable devaluation of Virgin’s more expensive Flexi fares. They complain that while the benefits have decreased, the prices of Flexi fares have soared. Flexi fares often cost triple the price of a standard Saver ticket. Can someone enlighten me on the benefit of booking a … Continued