Loyalty Program is a popular topic at the Australian Frequent Flyer. All frequent flyer programs are essentially loyalty programs. But there are other non-airline loyalty programs, such as the loyalty programs associated with hotels.
Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal
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Qantas Frequent Flyer members will soon be able to earn both Qantas points and Accor ALL points when flying with Qantas or staying at Accor hotels. The double-dipping of Qantas
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Virgin Australia has begun to reopen its airport lounges after they were shuttered for eight months. But around half of Virgin’s existing lounges will remain closed permanently. Like Qantas, Virgin
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Over the past few years, many frequent flyer programs have moved away from the customer-unfriendly policy of points expiring after fixed amounts of time. In late 2019, for example, both
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The equity value of Virgin Australia’s Velocity Frequent Flyer loyalty program has been slashed by two-thirds in just a year, according to an independent report commissioned by Virgin’s administrators and
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