Citibank Luxury Transfer Service

[yojohnny]

Has anyone had experience using the Citibank "Luxury Transfer Service" that comes with some of their credit cards?

It looks like it doesn't need to be for a transfer to the airport and could be used in place of a taxi for a trip known ahead of time?

What has your experience been?

 

[knagelli]

comes with some of their credit cards?

Are you referring to the Citi Prestige or is it applicable to most of the cards issued by Citi.

 

[MELso]

Yes you can use it anywhere, but it's only one per year up to $100 and only on the Prestige (I don't get it on my FFFL Premier card for example).

https://www.citibank.com.au/global_docs/pdf/citi-prestige-credit-card-benefit-terms-and-conditions-2023.pdf

 

[yojohnny]

Are you referring to the Citi Prestige or is it applicable to most of the cards issued by Citi.

Prestige but I thought it may be with other cards also.

Post automatically merged: Feb 13, 2023

Yes you can use it anywhere, but it's only one per year up to $100 and only on the Prestige (I don't get it on my FFFL Premier card for example).

https://www.citibank.com.au/global_docs/pdf/citi-prestige-credit-card-benefit-terms-and-conditions-2023.pdf

Have you used it? Any issues?

 

[jerrywww]

Used it for a trip to Syd airport, experience is very good.

 

[Bolt]

A few Q&As I've had and answered myself.

What's the maximum wait time when they're picking you up from the airport? I know Taiwan airport is notoriously bad for making you wait at immigration. Last time it took me 1 hour 45 minutes to get through the queues, and by that time I had urgent need to go to the bathroom. From what I see, it's 90 minutes for international flights, but a mere 15 minutes for domestic flights.

Is the wait time dependent on the time you schedule the pickup or a nominated flight (and potential delays)? Scheduled time might be useful if you have an idea how long it'll take you to clear the airport, but conversely, nominating a flight might be useful if the wait time doesn't include delays. I don't know the answer to this one...

Any gotchas? There's a 25% surcharge between midnight and 5am, and on major public holidays at year end. Also, there's no refund if cancelling less than 24 hours in advance. So, I wonder if there's any point cancelling at all if less than 24 hours.

What's the extent of the service? About 20KM in Australia - Not sure if it's available in other countries like it is for cardholders in Indonesia, Philippines, and South Korea though.

 

[I love to travel]

Is the benefit per calender year or membership year?

 

[N860CR]

Yep, per calendar year.

It’s a massive PIA to use. The concierge service is about as useful as a midget to Stephen Hawking fan on a motorcycle.

I managed to use it once. First attempt was close to the end of the year and by the time we’d done 15 emails backwards and forwards with 15 different quotes, I gave up.

Managed it the next year. Again, countless emails and calls backwards and forwards. In the end it got booked, but subsequently for the wrong airport at the wrong time. Only found that out when I arrived at SYD and the driver wasn’t there.

Depending on how much you value your time, probably better off just letting the $100 go

 

[wchiri]

I rang for a quote , made it very clear it was just a quote. Received the quote which also stated that this booking is not confirmed.

We land in Sydney and receive a SMS saying our chauffeur is waiting for us.

Took the ride anyway as we felt bad for the guy and the cost was only $40 more than a taxi, but made a complaint to Citi which they acknowledged but never heard back from or ever charged for the ride.

 

[velli25]

 

[N860CR]

Probably an improvement. They were absolutely hopeless when it came to booking the Hughes transfer

 

[http_x92]

A decent win with this, looks like all you need is the app and go to the very bottom to select Premier.

2-3x more expensive than UberX though with the current 40% off promos.

 

[sudoer]

A decent win with this, looks like all you need is the app and go to the very bottom to select Premier.

2-3x more expensive than UberX though with the current 40% off promos.

I don't think you even need to book Premier.

"Book Uber Premier (or any other available ride options)"

Obviously they want people to use Premier but it could just be $100 Uber credit - which is great.

 

[Hunter4vr]

Good change but one issue is the $100 minimum spend, Uber Premier is way under $100 for me to the airport. I guess surge pricing will take care of that issue eventually.

 

[robbo135]

Good change but one issue is the $100 minimum spend, Uber Premier is way under $100 for me to the airport

Yup same here, if you add a tip to the final trip would that do the trick?

 

[Weasel]

If you have already used the airport transfer this calander year, will it reset once the new uber credit comes into place on August 2nd?

 

[LieFlatFly]

I used the service earlier this year for a pick up from Melbourne airport. (International arrival)
I live far so the quote was 145 or something like that.
Which means the out of pocket is similar to if I take a DiDi or Uber.

I did it mainly to try the experience.
Emailed for quote and confirmed the booking by filling the flight number. Forgot if they called or not.

my flight was delayed. I sent them an email for fyi.
The driver was waiting. He said they always check the flight status. So he knows it’s delayed.

No issue of using the service.
But doesnt save money if you live far. It close then can be covered by the $100.

They are changing the benefit by let you book Uber directly though.