I can appreciate, I’m one of thousands affected but here’s my story. Please bare in-mind I’m just an ordinary 40 something traveller who funds his own overseas travel and I make around 3-4 trips per year to SE Asia and the occasional long haul flight to the UK and USA. Prior to Covid, I’d worked my way up to Silver tier with QF which I was proud of and I was a loyal QF fanboy.
Back in April 23 I had $707 worth of left over Covid flight credits, which had an expiry date of 07/01/2024, so basically it was a use them or lose them scenario at the time, so I booked a trip PER-MEL-PER flying on QF10 and back home on QF9, using these credits and had to pay around a $235 change of flight fee at the time of booking.
Fast forward to AJ’s recent announcement regarding the change of T&C’s regarding how Covid credits are handled, I took great pleasure in hearing this and opted to cancel my flights just under a week before departure and opted for a refund through the manage my booking function.
Last Tuesday gone, I received an email from QF advising that my refund had been processed, so yesterday, I logged into my bank account too see QF Airways Limited Mascot, had refunded me a grand total of….$50.74!!
Called QF this morning and spoke to a friendly Customer care agent who I think was in South Africa, who advised me that the class of fare in Y that I booked my return flight to Melbourne on was non refundable, so only taxes were refunded, my argument is the flights were purchased initially back in April using my flight credits. Her advice was to fill out an online Customer claim form so it can be investigated further.
So essentially QF seemingly have found a loophole to keep these credits and not refund them in full dollar value, has anyone else experienced anything similar?
Back in April 23 I had $707 worth of left over Covid flight credits, which had an expiry date of 07/01/2024, so basically it was a use them or lose them scenario at the time, so I booked a trip PER-MEL-PER flying on QF10 and back home on QF9, using these credits and had to pay around a $235 change of flight fee at the time of booking.
Fast forward to AJ’s recent announcement regarding the change of T&C’s regarding how Covid credits are handled, I took great pleasure in hearing this and opted to cancel my flights just under a week before departure and opted for a refund through the manage my booking function.
Last Tuesday gone, I received an email from QF advising that my refund had been processed, so yesterday, I logged into my bank account too see QF Airways Limited Mascot, had refunded me a grand total of….$50.74!!
Called QF this morning and spoke to a friendly Customer care agent who I think was in South Africa, who advised me that the class of fare in Y that I booked my return flight to Melbourne on was non refundable, so only taxes were refunded, my argument is the flights were purchased initially back in April using my flight credits. Her advice was to fill out an online Customer claim form so it can be investigated further.
So essentially QF seemingly have found a loophole to keep these credits and not refund them in full dollar value, has anyone else experienced anything similar?
