Did you receive someone else's Travel Reminder today?

[kerfuffle]

Did anyone else receive a Travel Reminder e-mail but with someone else's details today? It was sent to my e-mail, but is addressed to someone else. Added it to my Virgin app and I can move their seat from 6D to somewhere else (9A wasn't available ha) and know they're a Gold member and their Velocity number ...

 

[<L>]

Did anyone else receive a Travel Reminder e-mail but with someone else's details today? It was sent to my e-mail, but is addressed to someone else. Added it to my Virgin app and I can move their seat from 6D to somewhere else (9A wasn't available ha) and know they're a Gold member and their Velocity number ...

Hi Kerfuffle,
Can you please contact [email protected] with some information about the email you received so we can look into this further for you?
Thanks,
Virgin Australia Privacy Team

 

[kerfuffle]

Hi Kerfuffle,
Can you please contact [email protected] with some information about the email you received so we can look into this further for you?
Thanks,
Virgin Australia Privacy Team

Done

 

[<L>]

Done

Thank you!

 

[RooFlyer]

Welcome to AFF @<L> (VAPT)

 

[kerfuffle]

Just to close this thread off: Virgin asked me to delete all copies of the e-mail. The booking agent had added my e-mail address to someone's reservation. I think I know who made the mistake (wasn't the first one they made) and not surprised it happened because when the Reservations team also e-mailed (in addition) to the Privacy Team to confirm I had destroyed all copies of the information, they got the date wrong ...

 

[knagelli]

Welcome @<L> to AFF ; can we expect active participation for other matters similar to the response for privacy issue.