How long for QANTAS to reissue e-tickets?

[porterble]

Try asking the BA lounge next door?

Yeah, planning on ducking over there after dinner. Have enough time to kill before QF1 (delayed again)

Edit: BA cannot manage the QF booking... :S

 

[Spoon]

Yeah, planning on ducking over there after dinner. Have enough time to kill before QF1 (delayed again)

Edit: BA cannot manage the QF booking... :S

That's rough! I am seriously considering cancelling my RTW and buying a kettle or something with my QFF points... I guess I will hang in and hope its better by April next year. Hope the laksa is good.

 

[porterble]

That's rough! I am seriously considering cancelling my RTW and buying a kettle or something with my QFF points... I guess I will hang in and hope its better by April next year. Hope the laksa is good.

Yeah, two bowls of laksa have eased the pain.

Edit: it seems that wifi calling on Telstra lets me onto the Aussie 13 numbers. 18m on hold now for a “Under 30 min wait”

Edit2: picked up in 24mins. Resolved (ish) by 38m

 

[kpro]

Called up, they re-added the flight which was still available. Then was advised of some sort of 'complications' and they'd have to call me back later. Not looking good.

As a data point. It took four calls before the ticket was successfully re-issued. Luckily there was minimal wait each time, likely due to status.

 

[porterble]

Just got the email today (27/7) with my reissued ticket containing the rebooked 16/7 flight.

 

[QF029]

This is not a reissue but I had a new booking on Monday (J award to US) and it was ticketed within an hour or so.

 

[Cheesey Mac]

I recently had to change flights for an international booking in July. I had an involuntary flight change made and while I was on the phone cleaning that one up I had to make a voluntary change to the outbound flights.

That phone call was two days ago, they took my credit card info but didn't charge me at the time, and told me that my changes would be sent to the ticketing team and I should have an updated itinerary sent to me in "between 4 to 48 hours". When I saw the flights on my Qantas app/online profile they'd put me on an incorrect flight so I would have to recontact them anyway.

They called me back independently yesterday and asked if I had been charged, I hadn't, so while on the phone I asked them to put me on the correct flight, which they did, and after again providing my CC info I was actually charged the fare difference this time.

Since then the itinerary has disappeared from my account online (though is still visible in the app). When I manually search for the itinerary on the website I can access it, but it says "your booking is processing".

I am not too worried because today it hasn't yet been the 48 hours that the first customer service agent told me it could be to receive an updated e-ticket and itinerary, but I am wondering if this is typical in the experience of others?

How long have people generally had to wait for an updated e-ticket/itinerary? Is 48 hours typical? I imagine I will need to call them again if I still haven't received it after 48 hours.

Has the booking returned to your account after being re-ticketed?