Had a booking from awhile ago and paid for econX and will be platinum before the flight(hence free econX) and was hoping for a refund.
I know I will have to ring customer service but was wondering if any one had any experience with this before I do.
Yep . I actually asked this question when phoning Virgin Australia whilst Gold (I wanted to secure my seat selection, as the Platinum would only kick in a couple of days before my flight) - they told me it could be refunded if I phoned up and requested it when I became Platinum.
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