Upgrading tickets bought through Groups dept

[quick_dry]

When will the process for upgrading tickets bought through the groups dept be sorted?

I frequently fly with my sports team, we book directly with Virgin but because it is over 9 people must go through the groups dept. Trying to upgrade from a Saver to a Flexi (and then to J), multiple operators on the Plat GCC advised they can allocate seats - but weren't allowed to do ticket upgrades/changes on anything booked through Groups anymore.

I understand with bookings through Travel Agents, but I expected a booking with Virgin to be a booking with Virgin.

Will this be allowed soon?

 

[quick_dry]

bump, VFF?

 

[Velocity Frequent Flyer]

Hi quick dry,
At this stage we don't have a timeline for when any changes will/can be made to this process.
We do realise that it's somewhat restrictive for those with Velocity status, and the team are certainly looking into it.