Thank you for taking the time to write to us regarding your cancelled flight from Perth to Sydney on 26 March 2024.
We value your loyalty as a Platinum member and we would like to apologise for the disruption to your travel plans. We always want our guests to have an enjoyable and trouble-free experience with us, and we are sorry this has not been the case for you on this occasion.
Thank you for supplying receipts confirming the details of out of pocket expenses as a result of the disruption along with your bank details. We have assessed your claim in accordance with our
Guest Compensation Policy and
Conditions of Carriage and can advise a total payment of $19.00 AUD has been arranged.
This payment includes the meal costs. Please allow up to 14 business days for this amount to appear in your nominated bank account.
In light off your disappointing experience/Given your poor experience, I’ve taken the liberty of issuing 7500points in your velocity Platinum account.
We have also forwarded your status credit concern on our velocity team that will contact you as soon as possible.
Thank you for your patience and we look forward to welcoming you on-board again soon.