Last year it took just short of a month after my expiry date to receive my replacement card. Three weeks after the expiry I left to travel overseas with only an expired Platinum card. I contacted VFF and they arranged a letter to show partner airlines to allow lounge access.
A colleague was in a similar situation a month later. I suggested calling VFF to arrange a letter, but they told him that they no longer would do that. He missed out on lounge access overseas despite legitimately being entitled to it.
Mrs Gremlin requalified as a Platinum last month. It again took almost a month for her replacement card to arrive. She travelled interstate and was still away when her card arrived, so on her return leg she only had the old expired Platinum card (the subsequent month allowed had just passed). Whilst the lounge staff accepted her situation and provided lounge access, it was still not ideal.
ive just realised I'm due to embark on an extended overseas break about three weeks after my expiry date later this year. I've already met the requirements for requalification, but I'm concerned that I'm going to be left without lounge access as my replacement card may not have arrived by the time I left.
Qantas look at whether a customer meets qualification a few weeks in advance and where requalification is assured, will send the replacement card so there is no period where the customer is in limbo. Most other loyalty programs I'm involved in also do this. Is there any intention of addressing this? Alternatively, is there any way to pull my assessment date forward, so I'll be assured of receiving my replacement card in time?
A colleague was in a similar situation a month later. I suggested calling VFF to arrange a letter, but they told him that they no longer would do that. He missed out on lounge access overseas despite legitimately being entitled to it.
Mrs Gremlin requalified as a Platinum last month. It again took almost a month for her replacement card to arrive. She travelled interstate and was still away when her card arrived, so on her return leg she only had the old expired Platinum card (the subsequent month allowed had just passed). Whilst the lounge staff accepted her situation and provided lounge access, it was still not ideal.
ive just realised I'm due to embark on an extended overseas break about three weeks after my expiry date later this year. I've already met the requirements for requalification, but I'm concerned that I'm going to be left without lounge access as my replacement card may not have arrived by the time I left.
Qantas look at whether a customer meets qualification a few weeks in advance and where requalification is assured, will send the replacement card so there is no period where the customer is in limbo. Most other loyalty programs I'm involved in also do this. Is there any intention of addressing this? Alternatively, is there any way to pull my assessment date forward, so I'll be assured of receiving my replacement card in time?