Incorrect points earn.

[jackthomas]

I've recently finished a 2 nights stay at HSYD, but it was two separate bookings as my plans changed a few days before and had a book a night earlier.

It looks to me like I've only earn points+miles for one night.. However the claim missing stay function I'm assuming would be ignored considering some points have been credited.

Has anybody got experience with this or if theres any point chasing it up?

Thanks!

 

[boomy]

You should receive points for both nights.
My best advice is calling the diamond desk, they are usually helpful and if you're lucky to speak to the right person they may even credit the missing points on the spot.
With every issue I have with HH I always call them, find it more effective then exchanging emails back and forth.

 

[serfty]

...

It looks to me like I've only earn points+miles for one night.. However the claim missing stay function I'm assuming would be ignored considering some points have been credited.

Has anybody got experience with this or if theres any point chasing it up? ...

Did you check out and receive just the one folio for the two nights with costs for both evenings included?

 

[serfty]

Anyway ... you should get 1 stay credit and 2 night credits.

To work out a ball park figure for base points, take the total cost (including incidentals charged to the room) for the two nights and multiply by 10/11ths to get the GST free figure.

Multiply this by the USD exchange rate at the time of charging to get a USD approximation.

Multiply this figure by 10 amd you should have a base points approximation.

 

[jackthomas]

Hi everyone, Thanks for your replies.

I've received the correct stay credits ( 2 nights/1 stay) and there is only one folio, I did have the accounts merged at the hotel however from calculations I've only received half the points I should have.
Might be time for a call... I've never had much luck with the HHonors phone desk so lets see.

 

[jackthomas]

Am on the phone to HHonors now... Issue in their computer system says I paid $95 a night hence the points earn... Actually was 3 times this per night haha..
I'm sure none of us have seen HSYD for $95...

 

[boomy]

I'm sure none of us have seen HSYD for $95...

I've seen it for less but not on the standard HH site