Some kind of new VA promo... but first, more data required

[Fiches Mouser]

Just got this email. VFF are after more customer data.

We have a few tricks up our sleeve but we need to know more about you first. Share your birthday and you may receive a little something from Virgin Australia.
We noticed you haven’t updated your V-mail profile or preferences just yet (let’s blame the Christmas season). The choice is yours but we need your help!

 

[deka2]

I received this as well.

 

[Ausbt]

502 Bad Gateway error on mine, across multiple browsers.

 

[HeavyElectricity]

I clicked the link to provide my birthday, but there's no field regarding birthday/date-of-birth!

 

[Mattg]

Perhaps they want to offer you 10% off toasters at the Velocity Rewards store as a birthday "present"?

 

[blackcat20]

Errors out for me as well

 

[medhead]

Sounds like a scam. Don't you give them the DoB when signing up for velocity?

 

[HeavyElectricity]

Sounds like a scam. Don't you give them the DoB when signing up for velocity?

Don't think this was from Velocity - was for 'v-mail' (sales, promo email marketing). You're not expecting them to connect their separate IT systems in a comprehensive way are you?

 

[Milefest]

Saw this too. What's the "secret"?

 

[Fiches Mouser]

Don't think this was from Velocity - was for 'v-mail' (sales, promo email marketing). You're not expecting them to connect their separate IT systems in a comprehensive way are you?

Of course not. That fact you have to create an entirely separate login just to manage your marketing preferences is ridiculous. Just attach it to VFF!

 

[AustraliaPoochie]

The email got to me too.
Probably not so much as a scam but a less than perfect marketing campaign.
(Sekected fares are on sale across Australia) it also says.
Gouge more $ from us VFF members more do.
Maybe hover the mouse over senders address will say who it's from, am on iPod so can't do it.

 

[blackcat20]

If you directly to the VA website, find the link for Vmail and click to update prefs, you get the same error...

 

[Milefest]

Of course not. That fact you have to create an entirely separate login just to manage your marketing preferences is ridiculous. Just attach it to VFF!

We have the Velocity Login, the Virgin Australia Login, the Check In Login, Corporate Login and if you've opted in to TripCase you have that too.

 

[Fiches Mouser]

We have the Velocity Login, the Virgin Australia Login, the Check In Login, Corporate Login and if you've opted in to TripCase you have that too.

That's nuts. AFFers are pretty savvy, and we're struggling — this would be confusing a lot of people.

 

[drewbles]

Logged in, and it's showing me someone elses details (a female, in QLD!)

Not too impressed...

 

[lovetravellingoz]

Logged in, and it's showing me someone elses details (a female, in QLD!)

Not too impressed...

Maybe "she" is your birthday reward

 

[bgough]

Website is now "undergoing maintenance".

Looks like someone didn't check things before sending out an EDM - well played.

 

[Natalie_B]

I got the email and couldn't get in, but figured it was because I was doing it on my phone. For a second I was worried I got scammed and thought "I need to check AFF" asi couldn't have been the only one who got the email.

 

[drewbles]

Maybe "she" is your birthday reward

I hope not (for various reasons) but the most obvious she only had an interest in domestic travel!

 

[Fiches Mouser]

Website is now "undergoing maintenance".

Looks like someone didn't check things before sending out an EDM - well played.

Yep, that's where my money lies.

Seriously – your marketing team must be decently sized. You can't get this right?