Managing Booking on Cathay Pacific

[ramboflyer]

I recently booked CX for the first sector of what I hope to be a J Oneworld award booking in 2017. I signed up to the CX site hoping to view my booking and have the ability to change seats if I wanted to. The Qantas booking reference and ticket number dont allow access to the booking on CX. Is there another way I can view/manage the booking on CX? Will I get a booking reference and ticket number from CX? Last year I was able to log in to BA and manage a booking made using Qantas FF points.

 

[yohy?!]

you should be able to select seats via qantas.com on the CX flight

 

[ramboflyer]

you should be able to select seats via qantas.com on the CX flight

No can do. Only option given is to choose aisle or window seat.

 

[Pushka]

Have you only just made the booking? I've noticed there is sometimes a lag in accessing CX and EK websites but 24 hours later it works.

 

[yohy?!]

No can do. Only option given is to choose aisle or window seat.

check your eticket for a second reference against the CX flights and try using that to login to cx.com

 

[ramboflyer]

Have you only just made the booking? I've noticed there is sometimes a lag in accessing CX and EK websites but 24 hours later it works.

The booking was made on 1/9 so plenty of time but I think the problem is CX don't recognise the booking or ticket number

 

[TonyHancock]

Sound advice from yo-yo?! You need the CX reference number. Sometimes when I book with BA and it includes CX and QF legs I might see 3 different booking references in the QF manage my booking section, one for each carrier. (When I include my QFF number in the booking.)

 

[ramboflyer]

check your eticket for a second reference against the CX flights and try using that to login to cx.com

Checked and rechecked e-ticket and receipt as well as on QF site and only the QF booking reference and ticket number are there

 

[ramboflyer]

You need the CX reference number

agreed. where do I get that though?

 

[TomVexille]

IME the QF & CX PNRs are the same. I have been able to select seats on the CX website with my name and QF PNR.

 

[Pushka]

IME the QF & CX PNRs are the same. I have been able to select seats on the CX website with my name and QF PNR.

My experience also. Just selected seats using Qantas PNR on CX last week.

 

[ramboflyer]

I should have checked first! I just tried again using my name and the QF booking reference and it worked. Up till now I had tried multiple ways to get in on the CX site without luck. Sorry to waste your time and thanks for the replies.

 

[moa999]

Cathay site has historically been very particular with names...
They used to use their own 5-digit codes, but moved to Altea/Amadeus in 2012

eg.
SMITH/JOHN not accepted but SMITH/JOHNMR is for example