Wasting SC going from gold to platinum

[cqtiger]

Wife needs 5 more SCs to achieve platinum and her next flight in 2 weeks is a double status run with first leg 30 SC and second leg 60 SCs. Does it click over after the first leg and 25 orphaned or after the second leg and 85 orphaned.

 

[Harthagan]

If the 2 flights are on the same day I'd say the latter is more likely. However if you call up and request it they can make a manual adjustment.

 

[Must...Fly!]

It works on days. So the second flight would be "orphaned", as such. Just one of those things.

 

[hydrabyss]

Wife needs 5 more SCs to achieve platinum and her next flight in 2 weeks is a double status run with first leg 30 SC and second leg 60 SCs. Does it click over after the first leg and 25 orphaned or after the second leg and 85 orphaned.

When did the last lot post as velocity is known to upgrade when 10 or so short. Although most have mentioned they did not need the upgrade yet and where happy to wait. Whereas yours is the opposite. I would call them as it can't hurt.

 

[cqtiger]

just finished a flight today to get 5 SC short. Next one is on saturday but weirdly the 2 legs are on different days even though the same ticketing ie one arrives late at night next leg the next morning(overnight in a hotel)

 

[Must...Fly!]

just finished a flight today to get 5 SC short. Next one is on saturday but weirdly the 2 legs are on different days even though the same ticketing ie one arrives late at night next leg the next morning(overnight in a hotel)

Velocity flights work on the date of the actual flight.

So in this case I think you will find that the first flight will kick your wife to platnum, then the upgrade to status will take effect, and the second flight on the next day will count to requalification.

However if it is indeed two weeks until the next flight, keep an eye on your account. Velocity have been known to upgrade accounts early, as @hydrabyss indicated. If this does occur obviously you will be in a good position as both flights will count toward requalification

 

[hydrabyss]

just finished a flight today to get 5 SC short. Next one is on saturday but weirdly the 2 legs are on different days even though the same ticketing ie one arrives late at night next leg the next morning(overnight in a hotel)

I do not know if the system has been set to automatically upgrade when within 10sc of platinum or if it is manually done but would check your account the day after the points post.

 

[traceyy]

my hubby was ten out and he got upgraded to gold, on top of that, velocity had inadvertently given him two lots of sc on the last flight then realised after they had done the upgrade at 490 sc and took the sc back off of him making him quite a bit short but still let him keep gold.....

 

[Must...Fly!]

I do not know if the system has been set to automatically upgrade when within 10sc of platinum or if it is manually done but would check your account the day after the points post.

I am certain it is not automatic, but I think it may trigger a manual review when close to the target. Best way to go is not to expect it but to treat it as a bonus if it happens.

 

[hydrabyss]

I am certain it is not automatic, but I think it may trigger a manual review when close to the target. Best way to go is not to expect it but to treat it as a bonus if it happens.

I don't think it is either as I have had the opposite where I had sc post after one dropped off but still had the 1000sc in a 12 month period to earn platinum but required me to call to have them apply the upgrade. Lucky for me I was not flying for a few months so due to past experience waited till I needed it before I called.

 

[mickismick]

I didn't know orphaning SCs was a thing?

I'll be 71 SCs short of Platinum before I take a DSC trip in 2 weeks. Family pooling is on with my wife, 2 legs each way and 30SC's per person per leg, 120SCs total each way.

With the rules people are speaking of, that could mean a potential 19 or 49SC denied to my renewal? I kind of understand the 19 as that was part of the upgrading leg, but 49 is more than 3 east coast domestic elevate fares. OPs 85 SCs is 6 fares worth!

I assume it's due to this clause (which is a bit vague, really):

Your Status Credits balance is calculated daily on a rolling basis according to Status Credits earned in the previous 365 days.

Terms and Conditions

This explains the definition, applicable terms, related changes and terms related to membership, velocity pin, velocity estrore, family pooling, redeeming points, status credit, member benefit,tax, fees, charges and other related things

experience.velocityfrequentflyer.com

That's pretty dishonest on Velocity's part.

 

[oz_mark]

That's pretty dishonest on Velocity's part.

It's because reviews of status have histroically been done on a daily basis.

Not really different to, say, Qantas where everything on the last day of your year applies to that year.

 

[mickismick]

It's because reviews of status have histroically been done on a daily basis.

Not really different to, say, Qantas where everything on the last day of your year applies to that year.

When reading through their terms, it's explicitly stated that your Benefit Period starts on the day that your status level is triggered. This implies that any legs taken on the same day that you receive your status upgrade would count towards maintenance.:

Benefit Period: 12 months starting on the day your membership level is upgraded, maintained or downgraded (whichever happened most recently). Your Benefit Period restarts each time an upgrade, maintain or downgrade event happens.

Whether or not it has been historically done one way or another airline does it another way isn't really relevant. Their terms explicitly state that your benefit or maintenance period starts the day of the upgrade. Any legs from that day should count towards renewal. If that's not the case, then Virgin/Velocity are being dishonest.

The first child post under OP said to call to have the SC's manually applied. Maybe they're relying on patrons not reading the T&Cs and forfeiting the points as a default. I'm ok with forfeiting that 19SC's, but I'll be calling to get those extra 30 credited if they're not there by default.

 

[oz_mark]

Since we're quoting T&C;s

Your Status Credits balance is calculated daily on a rolling basis according to Status Credits earned in the previous 365 days.

Your Status level is assessed daily based on your Status Credits and Eligible Sector balances to determine if you’re eligible to upgrade your Status level.

To upgrade or maintain your status, you need to have flown the number of Eligible Sectors and earned the number of Status Credits set out below during the previous 365 days – calculated daily on a rolling basis.

Their terms explicitly state that your benefit or maintenance period starts the day of the upgrade. The terms explicitly state that uogrades are determined on a daily basis. This means they have a look at the end of the day to see where things are at.

 

[mickismick]

That last quote is a good one:

To upgrade or maintain your status, you need to have flown the number of Eligible Sectors and earned the number of Status Credits set out below during the previous 365 days – calculated daily on a rolling basis.

That previous 365 days includes the legs you took on the day of the upgrade (except leap years (this year)). A normal rolling year would be today and the 364 days that preceded it.

And as it clearly states your 12 month period starts on the day that your membership is updated, there's no way to spin it that it doesn't include legs taken that day. If it didn't, you would end up with a 364 day benefit period -- just short of 12 months.

 

[Punky]

That previous 365 days includes the legs you took on the day of the upgrade (except leap years (this year)). A normal rolling year would be today and the 364 days that preceded it.

And as it clearly states your 12 month period starts on the day that your membership is updated, there's no way to spin it that it doesn't include legs taken that day. If it didn't, you would end up with a 364 day benefit period -- just short of 12 months.

With no spin, status credits are either in your qualification year, or they are in your requalification year. Not both.

It follows from the rules, that a day is either in your qualification year, or your requalification year.

So, if you have flights that get you across 1,000 Status Credits on Dec 31, your qualification year is Jan 1 - Dec 31 (365 if you skip the leap year wrinkle)

Your status is then upgraded overnight, based on their daily calculation.

Your new qualification year is Jan 1 - Dec 31 of the following year.

The reality is, the update to your status occurs the day after the qualifying flight. That way the status credits only apply to one year and not both.

 

[mickismick]

See that's nonsense and makes no sense unless Velocity SCs are deposited the day of the flight every time. That's not something that Velocity does often.

I will have taken 37 flights to achieve platinum, and I've only ever had points post the same day once. I've had 4 flights taken over 3 days all post the next week on the same day. If that was the day my status event was triggered, would that have meant the other flights, while taken on different days would have been forfeited?

The problem with that is that there's too much open for interpretation. The terms are unclear and contestable.

 

[Punky]

See that's nonsense and makes no sense unless Velocity SCs are deposited the day of the flight every time. That's not something that Velocity does often.

I will have taken 37 flights to achieve platinum, and I've only ever had points post the same day once. I've had 4 flights taken over 3 days all post the next week on the same day. If that was the day my status event was triggered, would that have meant the other flights, while taken on different days would have been forfeited?

The problem with that is that there's too much open for interpretation. The terms are unclear and contestable.

Contest all you like.

But Status Credits are effectiove for the day you flew.
A particular day can only be in your original qualifying year, or your renewal year.

The rolling calendar has wrinkles, but it is better than fixed years or other airlines.

 

[SC9]

Why don't you try calling them, and see if they would allow a once-off gesture of goodwill upgrade to Platinum early, as you already have a flight book to tip over the line to Platinum?

They were kind enough to upgrade me to Platinum early as a once-off gesture of goodwill (5 SCs short), as I had a status run booked for the weekend and rang them a few days earlier and told them that I'm flying this weekend and you can see it in the system. The upgrade took place same day.

A bonus is that your double status run would then count towards the new qualifying year SC & Sector.

Good luck!

Wife needs 5 more SCs to achieve platinum and her next flight in 2 weeks is a double status run with first leg 30 SC and second leg 60 SCs. Does it click over after the first leg and 25 orphaned or after the second leg and 85 orphaned.

 

[cqtiger]

Checked wife’s balance today and she was given platinum. So up coming SCs should go to next years re-qualifying period. A happy ending.