Credit Card Offers ANZ Rewards Black Offers & Discussion

[blacksultan]

Seems the 4 months was a bit of a stretch… signup bonus appeared in the rewards account about 5 days after the statement was issued so 15% bonus it is. God knows why I need to call and speak to somebody even after submitting it online. Seems ANZ is just very backwards at all levels.

Which statement ? First or second ?

 

[N860CR]

Which statement ? First or second ?

First. Spend was reach in the first few days of having it.

 

[blacksultan]

I wonder if the credit of bonus points is dependent on past behaviour with previous editions wrt retention of card after receiving it .

 

[deebens]

Notice a few people had issues in the application. From a different perspective, I skated through without any.

Applied Tuesday night, the please provide 3 months payslips email came about an hour later. Uploaded right then.

Didn't hear a thing, then today (Thursday) I received the congratulations text at 8:58 am.

 

[jakeseven7]

Does anyone know if ATO spend triggers the 180k bonus?

 

[deebens]

Does anyone know if ATO spend triggers the 180k bonus?

Nope

You will not earn Rewards Points on interest charges, premiums paid for ANZ Credit Card Insurance, government charges, bank fees, payments made to the Australian Taxation Office or other taxation payments or duties.

https://www.anz.com.au/content/dam/anzcomau/documents/pdf/anz-rewards-program-terms-conditions.pdf

 

[jakeseven7]

Nope

You will not earn Rewards Points on interest charges, premiums paid for ANZ Credit Card Insurance, government charges, bank fees, payments made to the Australian Taxation Office or other taxation payments or duties.

https://www.anz.com.au/content/dam/anzcomau/documents/pdf/anz-rewards-program-terms-conditions.pdf

Doesn’t that just say you don’t earn points… not the spend trigger?

 

[deebens]

Doesn’t that just say you don’t earn points… not the spend trigger?

Well you're led there by the first load of small print on the ANZ black page saying "$2,000 worth of eligible purchases within 3 months of approval to receive the 180,000 bonus Rewards Points. Eligible purchase means purchases which are eligible to earn Reward Points." it notes a few of the usual ones not eligible, then refers you to the pds.

So by that, if you don't earn points, they don't count toward the bonus i.e. ATO.

Is it a bit stupid they can't highlight it all in one place.

 

[jakeseven7]

Well you're led there by the first load of small print on the ANZ black page saying "$2,000 worth of eligible purchases within 3 months of approval to receive the 180,000 bonus Rewards Points. Eligible purchase means purchases which are eligible to earn Reward Points." it notes a few of the usual ones not eligible, then refers you to the pds.

So by that, if you don't earn points, they don't count toward the bonus i.e. ATO.

Is it a bit stupid they can't highlight it all in one place.

Thank you. I wonder if their systems are that smart to distinguish - I don’t care about not earning the points but the spend might help trigger it faster….

ANZ, a bit stupid. Sounds right

 

[Lost Redditor]

Received two envelopes from ANZ today, one letter confirming that my ANZ FF Qantas Black card is closed, and another with my new ANZ Rewards Black card
Surprised they keep approving my applications, 5th round on ANZ cards.

Process was painless and card arrived 4 business days after approval. Will probably credit towards Velocity

 

[Scarlett]

Recently applied for this card to replace my newly cancelled Amex VFF Platinum.
Current offer is:
- 180K ANZ rewards pts (=90K VFF).
- $375 annual fee, with $150 credit coming back after meeting spend.
- $3K spend in first three months.

Applied one evening; copied payslip over to their drop page a few days later, but was still getting ‘send your proof of income’ so, then had to email it to their CC applications email address. That’s done the trick and after about four days I have the approved email.

Card in the mail apparently.

 

[Scr77]

I doubt it affects many of us, but the overseas transaction fee is increasing from 3% to 3.5% for the black rewards. Not sure about other anz products.

 

[sudoer]

I doubt it affects many of us, but the overseas transaction fee is increasing from 3% to 3.5% for the black rewards. Not sure about other anz products.

A surprising move given NAB has just scrapped the fee on their direct competing card (NAB Rewards Signature)

 

[burmans]

A surprising move given NAB has just scrapped the fee on their direct competing card (NAB Rewards Signature)

I’d suggest that the NAB move is the surprising one, not many FX fee free cards in the market these days so always good to see one bucking the trend.

 

[drmatte]

I am just amazed at how poor the experience is to apply for this card.
Fill out all your income, expenses, loans online, submit documents. Easy.

Today I have had 5 emails from "Do not reply cards" with the subject "Action needed on your credit card application". But there is no action required.

My home mortgage has a split loan, the majority at 2%, and a variable part at around 6%. "So that's 8% total" says the phone agent.

Over 3 phone calls today he must have asked me at least 10 time if I have any other income.

And in the course of writing this post I have received another 3 "action needed" emails, before they have decided to decline my application.

 

[N860CR]

Yep ANZ are a joke. I think they’re actually targeting people who are likely to default on this card, or at least pay them a lot of interest. The minute it becomes obviously one is a fairly wealthy, high income earner they get very difficult.

 

[Learned_One]

I doubt it affects many of us, but the overseas transaction fee is increasing from 3% to 3.5% for the black rewards. Not sure about other anz products.

Yep, same for ANZ FF Black card. Pretty galling since we're indulging in a seven-week European holiday June-August. Am a Macquarie Black VISA holder, too, but they wriggled their way out of the QFF program in October last year. They still offer fee-free OS transaction so might have to use the Macquarie card while OS.

 

[Learned_One]

I am just amazed at how poor the experience is to apply for this card.
Fill out all your income, expenses, loans online, submit documents. Easy.

Today I have had 5 emails from "Do not reply cards" with the subject "Action needed on your credit card application". But there is no action required.

My home mortgage has a split loan, the majority at 2%, and a variable part at around 6%. "So that's 8% total" says the phone agent.

Over 3 phone calls today he must have asked me at least 10 time if I have any other income.

And in the course of writing this post I have received another 3 "action needed" emails, before they have decided to decline my application.

That's nowhere near as bad as the eight-week near continual grilling I got to "earn" my ANZ QFF Black card recently. Then they sent my wife two cards. Then a local ANZ Bank branch gave me an incorrect CRN number to stall the process even further. An over powering sense of complete dysfunction overtook me and has not left.

 

[uiopui]

Hey all,

Im just wondering if anyone has a suggestion for how to handle ANZ for someone who appears to be victim to ANZs internal promotion management strategy.

Time line
15th Feb applied
15th Feb - 6th March = 3 x phone calls, multiple uploading of same documents and answering same questions.
6th March = final call saying, have all information that was requested, answer in 24/48 hours.
11/12th March = ANZ changed promotion (anyone know how to verify this) without applicant knowing
20th March = email ANZ asking why no response
21st March = ANZ sends approval email without any contact between 6th March and now.

Promo at application 180,000 points and $150 back
Now 110,000 points

That's a substantial difference , and there is no valid reason or evidence they did anything between 6th and now.

MY QUESTION - if they try to claim "need to have applied and be approved" by x date do you think they can complain to a financial authority given the delay was clearly and ANZ issue? If so has anyone done this before and to whom?

If anyone has done anything like this before or has a nice template or language / words that should be used that would be great. Ive found previously when I use words consistent with the Act it has ended in a just outcome for the consumer. The person who applied for the card isn't even a churner , they kept their previous card for 12 months etc.

 

[CaptainCurtis]

Hey all,

Im just wondering if anyone has a suggestion for how to handle ANZ for someone who appears to be victim to ANZs internal promotion management strategy.

Time line
15th Feb applied
15th Feb - 6th March = 3 x phone calls, multiple uploading of same documents and answering same questions.
6th March = final call saying, have all information that was requested, answer in 24/48 hours.
11/12th March = ANZ changed promotion (anyone know how to verify this) without applicant knowing
20th March = email ANZ asking why no response
21st March = ANZ sends approval email without any contact between 6th March and now.

Promo at application 180,000 points and $150 back
Now 110,000 points

That's a substantial difference , and there is no valid reason or evidence they did anything between 6th and now.

MY QUESTION - if they try to claim "need to have applied and be approved" by x date do you think they can complain to a financial authority given the delay was clearly and ANZ issue? If so has anyone done this before and to whom?

If anyone has done anything like this before or has a nice template or language / words that should be used that would be great. Ive found previously when I use words consistent with the Act it has ended in a just outcome for the consumer. The person who applied for the card isn't even a churner , they kept their previous card for 12 months etc.

What do the T&Cs say about where the promotion is based on the application or approval date? Put in an AFCA case regardless detailing the chronology of events, decent chance they honour the original promotion given the length of time between application and approval.