Long haul booking details error on velocity website

[MandM]

I'm trying to view my Virgin Australia International Long Haul booking through my velocity account page. It was working ok just a couple of days ago, but now (for the past 24 hours or so) I have been getting this error:
Sorry but we are unable to find your Booking. Please check your Booking Reference (it's a 6 character combination of letters and numbers) and Last Name and try again.

I'm 100% sure I'm using the same boking reference and surname as I used successfully a few days ago. Is anyone else having this problem?

 

[rsellens]

Yes, I just tried to check mine. Just came up with the link to domestic booking and otherwise a blank page. They seem to have had problems with the site for ages. Used to be able to at least get the booking but could not get seat allocation. Had to ring customer service for that.

 

[Kangarucci]

I have had the same experience for the last 4 days.

 

[straitman]

I have sent a PM to the Virgin Rep to ensure they are aware of the problem.

 

[MandM]

Thanks for checking.

Yes, I just tried to check mine. Just came up with the link to domestic booking and otherwise a blank page. They seem to have had problems with the site for ages. Used to be able to at least get the booking but could not get seat allocation. Had to ring customer service for that.

Yeah, I always had that problem too - I got to the point where I could pick my seat but when I went to save it I got an error (a different one to the one I am receiving now). I'd rather not waste my time and customer service's time having to call them, but I have to every time.

I have sent a PM to the Virgin Rep to ensure they are aware of the problem.

Thanks straitman. I sent them a message via their web feedback form, but the Virgin Rep here does seem to be someone who gets stuff done!