DJ Boarding System Problems

[deka2]

Just had to deboard DJ511 SYD-OOL and then. reboard.
Have been told the DJ boarding system failed

 

[Jousams]

http://mobile.news.com.au/national/...-in-system-fails/story-fndo4ckr-1226514147528

Maybe related?


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[lazybones1987]

Air travellers experiencing delays as Jetstar and Virgin Australia's check-in system fails | News.com.au

Maybe related?


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I've been told that the Navitare data center is having issues and a few other carriers are also affected (not sure who else apart from Virgin, Jetstar use Naivtare)

 

[samh004]

Dad is in MEL and spent 90 minutes in a line, but is now in the lounge and waiting for them to call him for manual boarding pass and baggage check. He's Gold and travelling J. His latest update indicated a 45 min delay.


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[oz_mark]

I've been told that the Navitare data center is having issues and a few other carriers are also affected (not sure who else apart from Virgin, Jetstar use Naivtare)

AFAIK, Rex and Tiger do

 

[Jousams]

AFAIK, Rex and Tiger do

Doesn't jetconnect aswell?


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[cmon0005]

Here is a list of what airline uses what: Computer reservations system - Wikipedia, the free encyclopedia much most of the carriers using Navitaire are LCC/Budget carriers, I guess that's why VA use it.... :mrgreen:

 

[lazybones1987]

Here is a list of what airline uses what: Computer reservations system - Wikipedia, the free encyclopedia much most of the carriers using Navitaire are LCC/Budget carriers, I guess that's why VA use it.... :mrgreen:

According to Navitaire , Qantas and Qantas link also use it :shock:

 

[PeterLoh]

I thought Virgin were in the process of switching to Sabre. At least that's what I heard when they rebranded.

 

[cmon0005]

According to Navitaire , Qantas and Qantas link also use it :shock:

I don't think that is quite correct as Qantas is definitely an Amadeus user, Qantas renews global full content agreement with Amadeus
If anything they probably just put QF logo's there because either a) Jetstar use it and QF being the parent company. b) QF might use some component of Navitaire but as far as reservations goes its Amadeus.

 

[deka2]

Arrived OOL 2.5 hours late
Hundreds there, looks like a real mess.

 

[lazybones1987]

I thought Virgin were in the process of switching to Sabre. At least that's what I heard when they rebranded.

They will be switching in Jan 2013.

 

[bullerdude]

The 1.10 to Launceston is not going until after 3.30 as the plane has only just left Sydney... Not directly Virgin's fault but they could have been a little better with announcements etc so people know where to go and what to do. I spent 1hr at the gate only to find that I need to wait yet another 1.5 hours. Could've spent it in the lounge if they told us earlier.

 

[bullerdude]

Update: Apparently a Power Failure at a data centre in Sydney is the cause of everyone's pain this morning.

Why a single power failure to cause so much havoc I don't know....

 

[samh004]

Update: Apparently a Power Failure at a data centre in Sydney is the cause of everyone's pain this morning.

Why a single power failure to cause so much havoc I don't know....

You'd have thought they'd have a second data centre somewhere else that could be switched to...


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[bullerdude]

You'd have thought they'd have a second data centre somewhere else that could be switched to...


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Thats would you would think!

They really need to make sure the switch to Sabre happens on time, as while they continue to use Navitare they will continue to look like a LCC to some degree.

 

[oz_mark]

Thats would you would think!

They really need to make sure the switch to Sabre happens on time, as while they continue to use Navitare they will continue to look like a LCC to some degree.

Just like Amadeus made Qantas look like an LCC when it crashed back in July?

All systems have troubles from time to time. That's why they have manual processes in place.

 

[samh004]

Just like Amadeus made Qantas look like an LCC when it crashed back in July?

All systems have troubles from time to time. That's why they have manual processes in place.

It's a shame an airline couldn't have two systems that did the same things, running at the same time, so if one GDS went down, the other would still be up, but in guess that's a little overkill.


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[Plutonus]

The comments on Virgin's Facebook status regarding this have made my day.

 

[eastwest101]

It will be interesting to see if Tiger eventually moves away from Navitaire as well, it would be their decision of course but having VA going to Sabre in Jan 2013 will mean that Navitaire will have to start pulling their finger out. I also note that VA and Navataire settled out of court for the Sept 2010 debacle....