Avianca LifeMiles – Bookings and Discussion

[boomy]

Oops...a bit dyslexic with the email address. Both don't work now anyway ...Haha!

Just rang them, after a hold time of ~10 minutes, got through to an agent who after 2 minutes, emailed the etickets to me ...Was just wanting to avoid having to call them I guess....luckily I can ring the US number for free from Australia

This is the generic reply when sending an email:

Thanks for contacting us.

If your email is for a new case request, we kindly ask you to open a new case with us at our help center onhttps://helpcenter.lifemiles.com/hc/en-us and we will work on it from there. This mail box is no longer enable to receive cases.

So yes, best to call them using either the US toll free number or the AU toll free number 1-800-750849

 

[kpc]

..
or the AU toll free number 1-800-750849

Out of curiosity, I just rang this number....it is Turkish Airlines, not Avianca Lifemiles

 

[boomy]

Out of curiosity, I just rang this number....it is Turkish Airlines, not Avianca Lifemiles

Oh sorry mixed up the numbers I’m currently dealing with both TK and LM customer services, it’s not fun at all. Another reason why I’d rather stick to KF once I finish redeeming my LMs.

 

[BobbyFlyer]

Looks like TG availability is back on (under normal LM smartsearch)… not sure for how long though

 

[PatMcrotch]

Looks like TG availability is back on (under normal LM smartsearch)… not sure for how long though

And it didn't error out when I tried a dummy booking

 

[luxury-lizard]

Yes bu two far my dummy searches only show Y (SYD-BKK)

 

[MEL_Traveller]

Yes bu two far my dummy searches only show Y (SYD-BKK)

try next week, business pretty open on the 10am departure.

 

[BobbyFlyer]

try next week, business pretty open on the 10am departure.

I’ve also tried Per-Bkk in June in J and it doesn’t error out….some other infra-Asia routes still do for some reason…

 

[luxury-lizard]

Thanks @MEL_Traveller but was looking for October (also tried end of booking window - zip)

 

[I love to travel]

Thanks @MEL_Traveller but was looking for October (also tried end of booking window - zip)

Aeroplan is the same thing - seems to be back

 

[desafinado74]

Sadly no TG J class availability for Melbourne to Bangkok flights in June.
Hopefully J class seats will show up over the next few days.

 

[PatMcrotch]

Sadly no TG J class availability for Melbourne to Bangkok flights in June.
Hopefully J class seats will show up over the next few days.

June 7,12 and 15 available

 

[desafinado74]

June 7,12 and 15 available

Many thanks for the tip! I am not used to navigating the Lifemiles site
Too bad there are no availability on the afternoon flight.

 

[desafinado74]

Hello everyone,
I recently redeemed a Melbourne to Bangkok J class flight.
Is the reservation code from the Lifemiles confirmation email a TG booking reservation number?
If not, how do i go about selecting my seat ?
Thanks in advance.

 

[PatMcrotch]

Hello everyone,
I recently redeemed a Melbourne to Bangkok J class flight.
Is the reservation code from the Lifemiles confirmation email a TG booking reservation number?
If not, how do i go about selecting my seat ?
Thanks in advance.

The booking reference will be a 6 digit code. You can go to "manage booking"on the Thai website to select meals and seat.

 

[desafinado74]

The booking reference will be a 6 digit code. You can go to "manage booking"on the Thai website to select meals and seat.

Thanks so much. I will have a try.

 

[MEL_Traveller]

Thanks so much. I will have a try.

On thai, one in ‘manage booking’ got to ‘additional services’. Seat selection should be in there.

 

[drron]

One trap with seat selection is to make sure you have your titles in the booking from Avianca. I left out the Mrs from Mrsdrron's name so the TG website wouldn't let me go to seat or meal selection. I could not add the Mrs on the Thia site and Avianca wouldn't add it once the booking was complete. So we ended up in the back row of J.

 

[desafinado74]

One trap with seat selection is to make sure you have your titles in the booking from Avianca. I left out the Mrs from Mrsdrron's name so the TG website wouldn't let me go to seat or meal selection. I could not add the Mrs on the Thia site and Avianca wouldn't add it once the booking was complete. So we ended up in the back row of J.

I am in the situation as you now I tried to add "Mr" into the info section, but the field has been greyed out. I could not add my middle name as well (But i am not worried about this)So, i can't goto seat selection etc.

So, did you all just let the check in counter agent to assign the seats ?
Did you try and select the seats by calling Thai Airways ?

Another thing is, i can't add "Mr" into my Avianca profile. So annoying.

 

[SYD_based]

I am in the situation as you now I tried to add "Mr" into the info section, but the field has been greyed out. I could not add my middle name as well (But i am not worried about this)So, i can't goto seat selection etc.

So, did you all just let the check in counter agent to assign the seats ?
Did you try and select the seats by calling Thai Airways ?

Another thing is, i can't add "Mr" into my Avianca profile. So annoying.

This info would've been helpful for me when I booked them last year, haha! But good to know for the future.

I solved my problem by emailing them on [email protected]

They took a few days to reply, but it got sorted in the end, even got the seat I wanted! Let us know how you go!