Hi all,
I don't usually fly Qantas but I have two flights booked for next week CNS-BNE.
I paid for these using points+pay during a sale where it was actually more cost effective to do it that way than to get reward seats and pay the stupid QF taxes.
Unfortunately this awesome train journey which was a bucket list item for my terminally ill best friend will now not be able to be ticked off as she is no longer well enough to travel. I am hoping that I can get a refund from Qld Rail for our Spirit of Queensland tickets (as they were blinkin expensive, first class etc), but I was not expecting any refund from Qantas. I figured we bought cheap tickets, we'll lose them, but I was hoping to get the taxes back maybe?
I just checked the booking and I do have a "cancel" button. When I click on that it gives me the option to have a refund in either a voucher, or in cash minus any fees. I'm confused, because I just checked the fare conditions of the ticket and it states that before departure date I can rebook, but there's no refund? So why would QF give me that option? Or maybe it can be cancelled and I'm reading the fare rules incorrectly?
QUESTION 1 : Is there a preferred way to do the cancellation? EG would I get more of a refund if I take it in voucher format (as it doesn't mention fees)?
QUESTION 2 : If I take the voucher option, does having used points to pay for some mean I get the points back, or just the cash value of the flights?
QUESTION 3 : Lastly, if I take a voucher do I have to use the voucher on flights for pax with the same name? Because sadly I don't think I will have another opportunity to fly with her now, so I don't want to take a voucher if the voucher would essentially be useless...
Thanks in advance for anyone who knows the answers to any of the above!
Ness
I don't usually fly Qantas but I have two flights booked for next week CNS-BNE.
I paid for these using points+pay during a sale where it was actually more cost effective to do it that way than to get reward seats and pay the stupid QF taxes.
Unfortunately this awesome train journey which was a bucket list item for my terminally ill best friend will now not be able to be ticked off as she is no longer well enough to travel. I am hoping that I can get a refund from Qld Rail for our Spirit of Queensland tickets (as they were blinkin expensive, first class etc), but I was not expecting any refund from Qantas. I figured we bought cheap tickets, we'll lose them, but I was hoping to get the taxes back maybe?
I just checked the booking and I do have a "cancel" button. When I click on that it gives me the option to have a refund in either a voucher, or in cash minus any fees. I'm confused, because I just checked the fare conditions of the ticket and it states that before departure date I can rebook, but there's no refund? So why would QF give me that option? Or maybe it can be cancelled and I'm reading the fare rules incorrectly?
QUESTION 1 : Is there a preferred way to do the cancellation? EG would I get more of a refund if I take it in voucher format (as it doesn't mention fees)?
QUESTION 2 : If I take the voucher option, does having used points to pay for some mean I get the points back, or just the cash value of the flights?
QUESTION 3 : Lastly, if I take a voucher do I have to use the voucher on flights for pax with the same name? Because sadly I don't think I will have another opportunity to fly with her now, so I don't want to take a voucher if the voucher would essentially be useless...
Thanks in advance for anyone who knows the answers to any of the above!
Ness