Important: Your booking to the USA is not yet complete

[JohnK]

I just received this email.

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[TD]Dear Passenger/s, [/TD]
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Passenger/s: Mr JohnK [/TD]
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As you are travelling to, from, or within the United States soon, we'd like to remind you of the US Government requirements to provide your details before you depart. [/TD]
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What you need to do:[/TD]
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Step 1: Retrieve your booking.[/TD]
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Step 2: Provide your Advance Passenger Information and Secure Flight Passenger Data before we can issue your tickets. This information is mandatory for travel to the US. [/TD]
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Step 3: Your tickets will be issued once this information has been received. [/TD]
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Step 4: Apply for an electronic authorisation known as ESTA at the US Department of Homeland Security ESTA website. You can do this before you travel.[/TD]
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Find out more about requirements for travel to the USA.[/TD]
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We look forward to welcoming you onboard soon.[/TD]
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Qantas[/TD]
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[TD][/TD]
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There is only one small problem. I am not travelling to the USA. How can they make this sort of mistake?

 

[Mal]

There is only one small problem. I am not travelling to the USA. How can they make this sort of mistake?

Computer error?

Best guess I can make is that a PNR Reference that you previously had for another flight (or a gift voucher) has been re-used for a US based trip. For some reason that has been tied back to you.

Does the flight appear on your flights listing? What happens on Amadeus when you enter the PNR and your surname?

 

[whatmeworry]

Free flight?

 

[Mwenenzi]

Scam ?? Is it a real Qantas email ?
Never click on links in emails. Type the link text into a browser

 

[JohnK]

Email looks genuine. It is from [email protected] and I have had emails from this email address before.

Link has an error. I cannot see any of my bookings with USA flights. I have 3 vouchers outstanding but cannot see how they would have US bookings on them.

Very strange.

 

[medhead]

Did you use a voucher for the booking? I had exactly this for a recent voucher booking. It showed a segment from or to VCH, IIRC.


Sent from the Throne

 

[sutho58]

It is strange,, Qantas web address is .com. not .com.au
all the emails that I have received from them are from the .com address,

 

[AVC]

Be careful, maybe you're not going to the USA, but your luggage is.

 

[JohnK]

Qantas Customer Services = [email protected]
Qantas Customer Services = [email protected]
Qantas Frequent Flyer = [email protected]
Qantas Frequent Flyer = [email protected]
QantasFeedback = [email protected]
Qantas ITR = [email protected] (I have some of these back to 1989)
Qantas Red e-Mail = [email protected]
Qantas Red e-Mail = [email protected]
Qantas TravelInsider = [email protected]

 

[TonyHancock]

It sounds like a lovely gesture from QF, a surprise trip to the USA.

 

[medhead]

Did you use a voucher for the booking? I had exactly this for a recent voucher booking. It showed a segment from or to VCH, IIRC.

To repeat my question.

 

[JohnK]

Did you use a voucher for the booking? I had exactly this for a recent voucher booking. It showed a segment from or to VCH, IIRC.

Which booking? The email does not contain any references to bookings.

And I use vouchers for all my bookings....

 

[medhead]

Ok then, I used a recently purchased (ie not last december) voucher for a one way booking recently. It contained a segment from somewhere in the US to somewhere in Africa. I believe these are placeholder segments they put in vouchers, Serfty would know exact details. I got at least 3 emails, exactly like the one you mention, asking me to complete the [-]ETSA[/-] ESTA oops details before the booking could be completed. Despite the warning about not being able to finalise the booking a ticket was issued. It, the segment and emails, eventually went away.

I would suggest using checkmytrip to see if you have the same.

 

[JohnK]

It sounds like a lovely gesture from QF, a surprise trip to the USA.

I won a prize? :shock: Or a thank you for my loyalty?

 

[Aussie_flyer]

I won a prize? :shock: Or a thank you for my loyalty?

it seems medhead has the answer

 

[straitman]

I won a prize? :shock: Or a thank you for my loyalty?

it seems medhead has the answer

I like TonyHancock's answer better.

 

[JohnK]

I would suggest using checkmytrip to see if you have the same.

On which one of my 17 bookings or 3 unused vouchers?

 

[medhead]

On which one of my 17 bookings or 3 unused vouchers?

I deleted the emails, so I can't really tell you. The first email did arrive within about a day or so of making the booking so maybe start with your most recent bookings first. I also use the MyFlights App so it was rather easy to find the dodgy booking using it. I do think it told me a booking reference, maybe when following the link. Actually, that would be another way to see if it's a scam, check the booking details and see if it matches one of your bookings. :!: You don't need to actually enter any personal information.

It won't be one of the 3 unused vouchers.

 

[Fantic125]

... I got at least 3 emails, exactly like the one you mention, asking me to complete the ETSA details before the booking could be completed....

I would be shocked if filling in your ETSA details would get you into the US! :shock:

(One for the south australians amongst us.....)

 

[JohnK]

OK I have finally found it.

I looked at link earlier but it did not click. I put the link into notepad and can see booking reference.

The booking is one of the vouchers I purchased last month and those vouchers had issues and I also did not receive email confirmation of the vouchers. I called Qantas and used 3 of the vouchers on OOL-SYD return bookings when they were on special. The first of these is not until February 2013 shock and it is this particular voucher.

I still have a voucher that has not been used.