QF - Please fix up your very poorly laid out Airline Earning Table

[Mal]

The following table is a complete mess:



Read it quickly and answer the following questions:

- What SC do you earn (Full Economy or Discount Economy) for HBK International flight?
- What SC do you earn for a Y ticket?
- What SC do you earn for a P ticket?

 

[simongr]

It is a shockingly laid out table - though I should add your questions do not specify code share/non code share/JQ...

 

[oz_mark]

The following table is a complete mess:

View attachment 1784

Read it quickly and answer the following questions:

- What SC do you earn (Full Economy or Discount Economy) for HBK International flight?
- What SC do you earn for a Y ticket?
- What SC do you earn for a P ticket?

While the table is about points and refers to another SC table, it doresn't really tell you how many points a P fare earns :shock:

 

[thewinchester]

The following table is a complete mess:

<snip>

Read it quickly and answer the following questions:

- What SC do you earn (Full Economy or Discount Economy) for HBK International flight?
- What SC do you earn for a Y ticket?
- What SC do you earn for a P ticket?

Why do you think I built this spreadsheet!

The QF earning table & calculator have always been useless. I got so sick of this, I simply built my own super-calculator spreadsheet to perform all the heavy lifting and allow me to plan accordingly.

I'm still sitting on the 0.8 version, which hasn't been finished due to my laptop (Macbook Pro) being run over by a car. This will finalise the automation for airport lookup and distance calculation, as well as fare selection and full carrier SC check/calc.

The one thing I really want to do is enable you to hit a link, which will allow you to punch through the selected itinerary through to the QF booking engine to make the last step.

 

[JetLagged]

Why do you think I built this spreadsheet!

Nice piece of work, thewinchester - just one question - your posting took us to another thread and then the site - but it mentioned only v. 4 and you said you were sitting on v. 8 due to unforseen involvement with a car (teach laptops to look right, left and then right again!) - what's happened to 5, 6 and 7, or did you go straight from 4 to 8, or are the updated contacts later in the thread?

 

[anat0l]

I thought I'd seen that table in better shape before, even after the introduction of earnable ASAs.

Oh well - what a mess indeed......

A shame, though, because the table is otherwise relatively easy to read when compared against some other FFP websites out there (some are not so confusing to read as they are coughbersome).

I dread to think how one determines your earn if you fly JL but credit to QF....

 

[tuppaware]

Why do you think I built this spreadsheet!

The QF earning table & calculator have always been useless. I got so sick of this, I simply built my own super-calculator spreadsheet to perform all the heavy lifting and allow me to plan accordingly.

I'm thinking of building an iphone/android app for QF SC calculation... but then lack of free time.

 

[pshepvic]

I mentioned this briefly in another thread the other day - glad to see someone else has posted this.

We flew with AA 8 times, with six of those on YUPPs, and generally were able to work out the SC's and points earn. However we flew two economy flights, and thought we had it worked out. They were booked in K class, which if you look at the Airline Earn Table it says they are Full Economy. When you go elsewhere and read the fine print about SC's though, you find that on AA, it is only considered Full Economy if in Y - all other classes are discount economy.

So part of the problem is misalignment between SCs and Points, but also SCs should be clearly listed in the Airline Earning Table, instead of the very vague statements that say "SC's are earned on all eligible booking classes". That means almost nothing!

Or they need to make the points earning calculator more comprehensive, so you can select all destinations and put in the booking class and airline. This is available internally to staff in the FF call centre, so I don't know why it couldn't be added to the website.

On the subject of flying JL - we had 5 JL flights as well on the same trip. The 4 that were in International J class were fine to work out. The domestic trip was more difficult - it was booked in a discount economy fare bracket, but then upgraded to their domestic J class for 1000Y (approx $13). We weren't sure if this would credit as Discount Economy or Business. Took a few weeks, but eventually credited as Business - a cheap way to earn 40 SCs!

 

[NM]

I agree its not clear and Qantas could do a lot to make it clearer.

However, note that the table posted at the top of this thread is ONLY for FF points earning rates. It is NOT about Status Credit earning rate.

That table does NOT show anything about how many SCs you will earn with any particular type of fare.

The confusion comes about because Qantas does not make it clear that the table is only for Points earning rate and it is not representing SC earning rates. Their failure to make it clear and obvious, and the inclusion of the text "Status Credits are earned on all eligible booking classes" causes people to believe that the table references to earning rates also related to Status Credits. It does not, but I fully understand why people expect that it does based on the lack of clarity and inference.

 

[pshepvic]

I agree its not clear and Qantas could do a lot to make it clearer.

However, note that the table posted at the top of this thread is ONLY for FF points earning rates. It is NOT about Status Credit earning rate.

That table does NOT show anything about how many SCs you will earn with any particular type of fare.

The confusion comes about because Qantas does not make it clear that the table is only for Points earning rate and it is not representing SC earning rates. Their failure to make it clear and obvious, and the inclusion of the text "Status Credits are earned on all eligible booking classes" causes people to believe that the table references to earning rates also related to Status Credits. It does not, but I fully understand why people expect that it does based on the lack of clarity and inference.

Totally understand that, but the problem is they don't provide a proper earning table for SC's - there are just mentions elsewhere that are not clear enough. If you dig around enough, yes you can find that on AA and BA only "Y" is classed as Full Economy for SC earn. I still don't understand why there is a difference between Points and SC's though in the definition of Full Economy. To me they should be the same, but I do know that they aren't. Red Roo - please pass this feedback on!

 

[medhead]

Actually, just having a close look and that table isn't that bad. All that is missing is a second line in columns 2, 3 and 4. Obviously, someone added the excludes jetstar bit to column 1 first row and forgot to add a line in the other columns.

But still those people who are confused about earning with qantas (as per the table in OP) might like to view:
http://www.qantas.com.au/fflyer/dyn/partners/airline/qantas

and

http://www.qantas.com.au/fflyer/dyn/program/status-credits

More partner tables can also be found from
http://www.qantas.com.au/fflyer/dyn/partners/airline
Select the "about" link for each one.

 

[Red Roo]

Thanks for your comments. The Airline Earning Table is designed to outline points earn by carrier and fare type/booking class.

Acknowledge that it's visually quite complex for Qantas. One of the major factors adding to complexity for QF earn is driven by allowing earn on Any Seat Awards booked in P/U/Z/X booking classes (which we know you love!), which don't earn when booked as a Classic Award (or when used in an Upgrade Award). As a result, we are required to outline the earn rates for P/U/Z/X on four separate lines, as they represent four separate cabins. Having said that, we'd be interested in your thoughts on presenting this in an alternative manner.

FWIW, Status Credit earn is outlined separately here. I've passed your feedback to Qantas Frequent Flyer in regards to making this clearer in relation to the points earn tables.

 

[NM]

Thanks for your comments. The Airline Earning Table is designed to outline points earn by carrier and fare type/booking class.

A great deal of confusion is generated by the inconsistent use of the term "Discount Economy" between points earning and status credit earning. While I understand the difference, I fully understand how many people are confused by the inconsistent application of the term. Having the same fare class classified as Economy in one table and discount economy in another generates a lot of confusion. For example, a B class international fare is considered Economy for points earning, but its considered Discount Economy for Status Credit earning. Very confusing for many members.

 

[oz_mark]

Acknowledge that it's visually quite complex for Qantas. One of the major factors adding to complexity for QF earn is driven by allowing earn on Any Seat Awards booked in P/U/Z/X booking classes (which we know you love!), which don't earn when booked as a Classic Award (or when used in an Upgrade Award). As a result, we are required to outline the earn rates for P/U/Z/X on four separate lines, as they represent four separate cabins. Having said that, we'd be interested in your thoughts on presenting this in an alternative manner.

One issue with the table is that the lines don't align properly. Toward the bottom, I would conclude that U is First Class cabin fare from the way the table is presented.

The misalignment begins from the second line of the table.

 

[Mal]

However, note that the table posted at the top of this thread is ONLY for FF points earning rates. It is NOT about Status Credit earning rate.

Good point, and something I stuffed up. But I do use that table for many different purposes - including working out SC earn with various airlines (using other data that isn't published there).

Either way, QF need to make it *MUCH* clearer.

PS - Thanks RedRoo

 

[Oneworldplus2]

Well done Mal for bringing this to the attention of QF (via Red Roo). I sent in feedback well over a year ago via the QF website on this issue, still haven't heard anything back....

I have noticed that 'some' Star Alliance websites make it very easy to understand what you earn in what class. Aegean is just an example of how is can be done clearly IMO...

 

[medhead]

Well done Mal for bringing this to the attention of QF (via Red Roo). I sent in feedback well over a year ago via the QF website on this issue, still haven't heard anything back....

I have noticed that 'some' Star Alliance websites make it very easy to understand what you earn in what class. Aegean is just an example of how is can be done clearly IMO...

Qantas also has a decent alternative summary available for the airline partners:

Frequent Flyer - Earning Points - Fly - Airline Partners

Frequent Flyer - Earning Points - Fly - Airline Partners

 

[yo yo ma]

FWIW, Status Credit earn is outlined separately here. I've passed your feedback to Qantas Frequent Flyer in regards to making this clearer in relation to the points earn tables.

Thanks Red Roo... Some feed back on the Status Credit calculator: when I want to check JQ *class flights, it comes up with QF doesn't fly that route.

eg: SYD-DPS in business states - there are no direct flights between Sydney and Denpasar. Use the timetable to search for connecting flights.

 

[moa999]

Qantas also has a decent alternative summary available for the airline partners:

Frequent Flyer - Earning Points - Fly - Airline Partners

Frequent Flyer - Earning Points - Fly - Airline Partners

Useful pages but still dont clearly show SC earn

 

[arraitch]

Thanks Red Roo... Some feed back on the Status Credit calculator: when I want to check JQ *class flights, it comes up with QF doesn't fly that route.

eg: SYD-DPS in business states - there are no direct flights between Sydney and Denpasar. Use the timetable to search for connecting flights.

To add to the list <g> the Jetstar earning points table at Frequent Flyer - About the Program - Benefits & Privileges - Jetstar Status Credits remains, frustratingly, incomplete and/or out of date; eg, MEL-SIN, SYD-NAN, SIN-AKL.