Sydney J Lounge Showers ( Mould on ceiling)

[kooky]

Left most shower, black mould all over ceiling.

Hard to comprehend this is the flagship domestic lounge. Poor.

 

[marki]

Oh not good

 

[Hvr]

So did you tell the manager? They can only rectify things like this if you tell them. I agree it shouldn't happen but telling them early can often get a resolution.

At the very least it makes things better for the next person.

 

[kooky]

So did you tell the manager? They can only rectify things like this if you tell them. I agree it shouldn't happen but telling them early can often get a resolution.

At the very least it makes things better for the next person.

No, I didn't tell the manager. I had my shower and left to get my flight.
It's not my responsibility to find a manager and tell them to clean the shower for the next person.
It's the responsibility of the manager to present a clean shower.

These things don't happen overnight. This is months--years--of mould growth.

Take a look at the shower next time you're there. The whole ceiling needs doing.

 

[Hvr]

Actually I have spoken to a manager when I've found unacceptable conditions of cleanliness. They acted appropriately and the matter was remedied to my satisfaction.

Noting it is so bad (and I've not been in there for many years) then telling them and escalating the matter will hopefully ensure it is dealt with.

 

[Sprucegoose]

I bet they are onto this now!!

 

[markis10]

No, I didn't tell the manager. I had my shower and left to get my flight.
It's not my responsibility to find a manager and tell them to clean the shower for the next person.
It's the responsibility of the manager to present a clean shower.

These things don't happen overnight. This is months--years--of mould growth.

Take a look at the shower next time you're there. The whole ceiling needs doing.

It would have taken less time then it took to write your post, a simple "you need to check the shower ceiling for cleanliness" comment. As for the comment these things don't happen overnight, that's arguable depending on what the growth is, just ask any high school student with a Petrie dish, for instance from the 2002 New York City Guidelines of Assessment and Remediation of Fungi in Indoor Environments, mold would begin to grow in 24 to 48 hours after dampness.

 

[mannej]

Apathetic responses will not lead to change.
If you weren't happy why not make mention on your way out as it could be a simple fix...

 

[samh004]

So did you tell the manager?

No, I didn't tell the manager. I had my shower and left to get my flight.

If I see something I always head out to the front desk to let them know. Playing the blame game/ignorance card is stupid.

 

[dk4]

It's not my responsibility to find a manager and tell them to clean the shower for the next person.
It's the responsibility of the manager to present a clean shower.

Completely agree with your sentiment, and comprehensively disagree with what others have posted.

As a customer it is not my position to do "the manager's job" for them: the manager is to blame for allowing the situation to occur by not managing their staff/business unit correctly, and it is the manager who must be brought to account by the organisation. Informing "the manager" that there is a problem will not achieve this outcome, as blame is simply placed onto staff/systems/...

There are probably a number of Qantas management stooges on AFF, who do not like having their inadequacies pointed out in public. (This problem is particularly evident in organisations with a high politic culture, where "who you are mates with", is more important than your competency to manage outcomes.)

 

[mannej]

Completely agree with your sentiment, and comprehensively disagree with what others have posted.

How hard is it to point something out?
It would take less effort than posting on here, after all there is the human element involved in this type of work.

I comprehensively disagree with you on advocating the apathetic avenue.

 

[dk4]

I comprehensively disagree with you on advocating the apathetic avenue.

Posting on here can not be considered apathetic, indeed I would argue quite the opposite. The rot lies in the ceiling, not the ground.

 

[Simo]

I have never taken note of the ceiling in the shower.

I have generally found them to be clean.

During busy times little messy but Makes it hard when people are waiting for you to get out of the shower.

 

[mannej]

Posting on here can not be considered apathetic, indeed I would argue quite the opposite. The rot lies in the ceiling, not the ground.

It is apathetic in the context of the situation.
Why not mention it on the way out of the lounge before bringing it up here?

 

[samh004]

Completely agree with your sentiment, and comprehensively disagree with what others have posted.

As a customer it is not my position to do "the manager's job" for them: the manager is to blame for allowing the situation to occur by not managing their staff/business unit correctly, and it is the manager who must be brought to account by the organisation. Informing "the manager" that there is a problem will not achieve this outcome, as blame is simply placed onto staff/systems/...

There are probably a number of Qantas management stooges on AFF, who do not like having their inadequacies pointed out in public. (This problem is particularly evident in organisations with a high politic culture, where "who you are mates with", is more important than your competency to manage outcomes.)

So if you saw someone acting suspiciously in the US, perhaps leaving a parcel under some chairs by a gate at the airport, you wouldn't say anything because it's the TSA who dropped the ball, they didn't do their job, etc etc...?

Sounds like a great way to treat the world, someone makes a mistake, but pass the buck because it's their mistake. Don't highlight it or anything and perhaps see some change. Nope, just walk on by.

 

[Simo]

When I find a situation that I don't like I will go via the web site and point it out.

At a lounge telling them as they could be busy and you will be less than happy with the answer you might get.

I would only tell them about it if it is a public safety issue like broken glass or liquid on the floor which could cause a slipping or a trip hazard.

 

[amaroo]

When I find a situation that I don't like I will go via the web site and point it out.

At a lounge telling them as they could be busy and you will be less than happy with the answer you might get.

I would only tell them about it if it is a public safety issue like broken glass or liquid on the floor which could cause a slipping or a trip hazard.

+ 1

The OP probably just arrived after a LH flight and just wanted to get wet, dry & leave.

 

[TheEmu]

Popcorn anyone?

 

[kooky]

+ 1

The OP probably just arrived after a LH flight and just wanted to get wet, dry & leave.

Yeah, just came from LHR-SIN-SYD, was 6am in stinky clothes and wasn't really in the frame of mind to grab managers, etc. I looked like a bum

 

[GalaxyNexus]

Left most shower, black mould all over ceiling.

Hard to comprehend this is the flagship domestic lounge. Poor.

Given that the showers are cleaned regularly (after each use?), I would have thought whomever cleaning it should have noticed the mold (and have it dealt with), no?